Natasha Bell

In February 2025, I transitioned into my current position as a Specialist Clerk II within the Alameda County Social Services Agency, specifically in the Department of Workforce and Benefits – Program Planning and Support Division, where I serve as an Intake Specialist for the Season of Sharing Program.

In this capacity, I provide one-time financial assistance to Alameda County residents facing unexpected crises. I handle a high volume of client inquiries, primarily via phone, email, and online video platforms such as Zoom and Microsoft Teams, with occasional in-person interactions. My core responsibilities include conducting screening intakes to determine eligibility for emergency financial support related to housing, utility assistance, or physician-prescribed medical equipment for events that have occurred within the past six months.

I work closely with clients to verify their identity, gather and upload supporting documentation, and complete the online application process. I also assess client needs to determine the appropriate type of assistance and ensure that all required documentation is obtained and accurately processed. As part of the application workflow, I contact landlords to confirm rental details and request necessary tax documents such as W-9 forms, ensuring compliance with fiscal agent requirements.

In cases where clients are not eligible for seasonal services, I provide referrals to alternative resources, including 211, Keep People Housed, Echo Housing, and the Home Energy Assistance Program (HEAP).

I also assist with developing and managing intake collection documents and utilize both a client web-based system and internal data systems to track applications and service delivery. My responsibilities include creating and maintaining Excel spreadsheets to monitor client eligibility and approval status, and using Microsoft Word, OneNote, Outlook, and Teams for communication and documentation.

This role has strengthened my ability to analyze and apply program rules, codes, and administrative procedures, manage shifting priorities, and work independently to meet strict departmental deadlines. I regularly engage with individuals from diverse cultural and socioeconomic backgrounds, offering tailored guidance while ensuring clarity and compliance with program guidelines.

• Processed over 50 case files daily, ensuring accurate entry of client information and minimizing delays in the issuance of benefits
• Uploaded and categorized over 300 critical documents monthly, including CalWORKs, medical renewals, and General Assistance applications to CalSAWS
• Managed fraud reporting for over 100 CalWORKs clients, processing transactions and assisting with fraud investigations
• Provided exceptional client service in the front lobby, assisting over 100 clients weekly, offering resources like housing, transportation, and document scanning
• Conducted a daily mail run, ensuring the timely and accurate delivery of up to 150 time-sensitive documents to internal customers

• Ensured the safety and security of over 10,000 attendees at a major tech convention, conducting regular patrols and managing crowd control
• Collaborated with event organizers and local authorities to coordinate emergency responses
• Documented over 20 security incidents and actions taken during shifts for reporting and record-keeping

• Managed front desk operations, greeting and assisting over 200 employees and visitors daily, issuing badges, and ensuring a secure and smooth entry process
• Conducted COVID-19 screenings, including temperature checks, for over 150 individuals daily, ensuring compliance with health protocols
• Patrolled facilities and monitored both interior and exterior areas, ensuring the safety of employees, visitors, and property
• Collaborated with building engineers to ensure compliance with safety codes, and managed building systems both online and offline for security purposes
• Led crowd control during over 10 large-scale events, overseeing the safety of 500+ participants and ensuring compliance with established protocols
• Trained and supervised 10+ security personnel, providing guidance on post orders, security policies, and procedures

• Operated commercial kitchen equipment and prepared bakery products in alignment with quality standards
• Gained expertise in food safety and consistency in product preparation

• Delivered comprehensive hospice and personal care for over 100 clients, ensuring comfort, dignity, and safety during end-of-life care
• Monitored clients’ health, tracking vital signs, medication, and overall progress, communicating any changes to supervisors and hospice nurses
• Charted clients' health status, documenting any decline and updating all necessary records
• Offered emotional support to both clients and families, especially during end-of-life transitions, and coordinated the pickup of deceased clients
• Assisted families in navigating the process of loss and provided guidance during this emotional time
• Managed dietary restrictions and prepared meals according to clients' needs, monitoring their nutrition and documenting feeding progress

• Managed stock for the Health and Beauty department and assisted with restocking in Toys, Clothing, Food, Automotive, and Sporting Goods, ensuring smooth workflow and inventory levels
• Handled over 50 condensed pallets weekly, organizing merchandise for an efficient sales floor
• Worked during special events and promotions, pushing hot items and ensuring effective product placement to boost customer engagement
• Collaborated with a team of 10+ to maintain a clean environment and meet department goals

• Coordinated emergency bike repairs for over 30 clients with disabilities, ensuring timely service and satisfaction
• Managed facility operations and supported administrative functions, including invoicing and account management

• Cared for up to 12 children daily, tracking attendance, meal intake, and special needs
• Provided a safe and nurturing environment while implementing educational and developmental activities