Natasha Ayala
San Jose
Summary
Dedicated to strong customer service and problem-solving skills. Known for efficiently resolving patient complaints and enhancing satisfaction through effective communication.
Overview
6
6
years of professional experience
Work History
Teleservice Representative
Kaiser Permanente
San Jose, CA
10.2021 - Current
- Assisted patients with appointment scheduling and healthcare inquiries efficiently.
- Collaborated with medical teams to ensure accurate patient information dissemination.
- Utilized electronic health record systems to document patient interactions accurately.
- Resolved patients complaints promptly, improving overall satisfaction ratings.
- Streamlined call-handling processes, enhancing response time for patient queries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Caregiver
Family Matters In-Home Care
01.2024 - 02.2026
- Provided personal care assistance, ensuring comfort and safety for clients in home environments.
- Developed tailored care plans based on individual needs, enhancing overall well-being and satisfaction.
- Advocated for clients' needs, ensuring access to necessary resources and services within the community.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
IHHS
08.2020 - 02.2026
- Assisted clients with mobility and transportation to appointments or activities.
- Coordinated medication management and ensured adherence to prescribed schedules.
- Implemented engaging activities to enhance social interaction and mental well-being of clients.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
Education
High School Diploma -
Metro Education
San Jose, CAMedical Billing & Coding -
Institute For Business & Technology
Santa Clara, CASkills
- Goal oriented
- Computer skills
- Call handling
- Script adherence
- Customer service
- Attention to detail
- Adaptability and dependability
- Professional communication
- Data entry
- Appointment scheduling
- Active listening
- Critical thinking
Timeline
Caregiver
Family Matters In-Home Care
01.2024 - 02.2026
Teleservice Representative
Kaiser Permanente
10.2021 - Current
Caregiver
IHHS
08.2020 - 02.2026
High School Diploma -
Metro Education
Medical Billing & Coding -
Institute For Business & Technology