Natasha
Etobicoke,ON
Summary
Motivated individual, experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
3
3
years of professional experience
Work History
Dispatcher
VP Protection
Toronto, ON
11.2022 - 05.2023
- Responded to number of calls per day to execute service or requests for emergency and routine assistance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Studied building floor plans to give directions and provide accurate information.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed appropriate forms and radio announcements.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Front Desk Attendant
Logixx Security
Toronto, ON
11.2021 - 12.2022
- Attended to front office needs by greeting visitors and providing assistance.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Prepared employee work schedules to cover important tasks at appropriate times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
Customer Service Representative
Freedom Mobile
Scarborough, ON
07.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Cashier
Easy Day
LUDHIANA, INDIA
08.2020 - 06.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Diploma of Business Marketing - Marketing
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Microsoft Outlook
- Microsoft Excel
- Dispatching Field Personnel
- Microsoft Windows
- Microsoft Word
- Updating Logs
- Prioritizing Calls
- Microsoft Access
- Customer Relationship Management
- Paperwork Submission
- Time Management
- Critical Thinking
- Database Updates
- Complex Problem-Solving
- Service Requests
- Monitoring
- Active Listening
- Staff Training
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Dispatcher
VP Protection
11.2022 - 05.2023
Front Desk Attendant
Logixx Security
11.2021 - 12.2022
Customer Service Representative
Freedom Mobile
07.2021 - 11.2021
Customer Service Cashier
Easy Day
08.2020 - 06.2021
Diploma of Business Marketing - Marketing
Seneca College of Applied Arts And Technology