Natasa Dejanovic
Hamilton,ON
Summary
Dynamic leader with extensive experience in supervised parenting services at YWCA Hamilton, adept at staff management and complex problem-solving. Excelled in enhancing team productivity and customer satisfaction through innovative workflow strategies and effective conflict resolution. Skilled in training and mentoring, demonstrating a goal-oriented approach to exceed operational benchmarks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor - Supervised Parenting Services
YWCA Hamilton
01.2020 - Current
- Manages critical incidents related to their family file and intervenes as necessary.
- Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures.
- Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained staff on operating procedures and company services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted intakes by gathering relevant information from clients, enabling accurate assessments and appropriate service referrals.
- Conducted initial intakes with new clients over the phone or in-person, gathering relevant background information for proper therapist assignment.
Coordinator- Supervised Parenting Services
YWCA Hamilton
08.2017 - 01.2020
- Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responsible for the facilitation and documentation of all visits and exchanges in a safe, neutral, child friendly environment for all regularly scheduled visits/exchanges or virtual access in both the Family Access and Access Alternatives Program.
- Manages critical incidents related to their family file and intervenes as necessary.
- Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures.
- Entered data, generated reports, and produced tracking documents.
- Completed bi-weekly payroll for employees.
Facilitator - Supervised Parenting Services
YWCA Hamilton
12.2009 - 06.2017
- Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.
- Responsible for the facilitation and documentation of all visits and exchanges in a safe, neutral, child friendly environment for all regularly scheduled visits/exchanges or virtual access in both the Family Access and Access Alternatives Program.
- Manages critical incidents related to their family file and intervenes as necessary.
- Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures.
- Adheres to Access Alternatives policies and procedures.
- Debrief with co-facilitators around any concerns.
- Completes Critical Incident Forms as required.
- Assists parents at check in, provides receipts, and manages cash flow for the designated file (e.g. visit fees, late fees, etc.).
- Supervises child participants at all times and monitors the safety of all visitations and activities and responds immediately to rectify any safety concerns, escalating to Supervisor, Supervised Access Services as required.
- Conducts child/parent orientations both in person and virtually as required.
- Analysis of broad problems generally of an operating or specialized nature requiring the development of solutions.
- Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.
- Creates a written record of factual observations made during the visit and/or exchange.
- Nurtures and forms meaningful internal and external working relationships and partnerships.
- Supports YWCA Hamilton mission, vision and values;
- Works at Family Access Center and Access Alternative Programming as required.
Education
N/A - Social Services
Brock University
St. Catharines, ON04.2009
Early Childhood Education -
Mohawk Collage
Hamilton, ON04.2007
Skills
- Goal-Oriented
- Complex Problem-Solving
- Staff Management
- Employee Motivation
- Verbal and written communication
- Multitasking Abilities
- Team Collaboration
Certification
- Ministry of Attorney General Training/Best Practise
- AODA Training Certification
- Non-Violence Crisis Certification
- First Aid Certification
- CPI Certification
Languages
English
Full Professional
Serbian
Full Professional
Timeline
Supervisor - Supervised Parenting Services
YWCA Hamilton
01.2020 - Current
Coordinator- Supervised Parenting Services
YWCA Hamilton
08.2017 - 01.2020
Facilitator - Supervised Parenting Services
YWCA Hamilton
12.2009 - 06.2017
N/A - Social Services
Brock University
Early Childhood Education -
Mohawk Collage
- Ministry of Attorney General Training/Best Practise
- AODA Training Certification
- Non-Violence Crisis Certification
- First Aid Certification
- CPI Certification
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