Summary
Overview
Work History
Education
Skills
Languages
Volunteering
Work Preference
Timeline
Teacher
Natanya Cyrus

Natanya Cyrus

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Call Center Representative

24-7 Intouch
09.2022 - 02.2024
  • Maintained up-to-date knowledge of Apple products and service changes.
  • Acted as the first point of contact and set appointments for 50+ prospective clients daily.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Processed debit and credit card and electronic check payments.

Retail Sales Associate

Nespresso Boutique
09.2017 - 09.2022
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Promoted special offers and events by engaging with 100+ customers daily on sales floor, driving awareness of promotions
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently which increased by 30%.

Store Front Cashier

Tim Hortons
08.2019 - 08.2022
  • Enhanced store reputation through friendly, professional interactions with 500 customers during transactions.
  • Improved customer satisfaction by providing efficient and accurate cash-handling services.
  • Supported store operations by completing various tasks such as store-front, drive-through & overnight cleaning.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.

Education

High School Diploma -

Glendale Secondary School
Hamilton, ON
06.2017

Skills

  • Customer Support
  • Customer communications
  • Cash handling expertise
  • Problem-solving skills
  • Cash Handling
  • Food safety knowledge
  • Goal-Oriented
  • Flexible
  • Team Player
  • Punctual
  • Computer Skills
  • Order Taking

Languages

English
Full Professional

Volunteering


City Kidz- Junior Leader (Volunteer) -  Hamilton,ON, May 2011- Dec 2016

  • Arrived early at the theatre to set up the daily program
  • Picked up children along the bus route and supervised them during the bus ride
  • Ensured the children were seated in the theatre and served them lunch
  • Organized daily games and activities for the children
  • Ensured the theatre was cleaned up and that the children arrived home safely

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsCareer advancementWork-life balanceCompany Culture

Timeline

Call Center Representative

24-7 Intouch
09.2022 - 02.2024

Store Front Cashier

Tim Hortons
08.2019 - 08.2022

Retail Sales Associate

Nespresso Boutique
09.2017 - 09.2022

High School Diploma -

Glendale Secondary School

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Natanya Cyrus