Summary

Overview

Work History

Education

Skills

Work Availability

Timeline

Hi, I’m

Natan Abera

Kitchener,ON

Whether you think you can or whether you think you can’t, you’re right!

Henry Ford

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. onboarded and delivered exceptional client service to 100+ customers per shift during peak times, memorized over 50+ different menu items and helped guide guests to their ideal dining experience. received the highest tips among all the servers in 2021.

managed the POS and CRM system and entered 30+ orders per hour with 5+ new staff to use the technical system.

Overview

years of professional experience

Work History

Muya Restaurant

Restaurant Manager

04.2022 - Current

Job overview

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assisted in development and implementation of new menus to offer variety and options to customers.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Coordinated with catering staff to deliver food services for special events and functions.

Muya restaurant

Restaurant Waiter

04.2021 - 04.2022

Job overview

Answered customers' questions, recommended items, and recorded order information.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Cultivated warm relationships with regular customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Trained new servers on restaurant policies and procedures.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Education

Amigonian Secondary School
Addis Abeba, Ethiopia

High School Diploma

06.2020

Skills

Full Service Restaurant Background
Labor and Food Cost Control
Hiring and Training
Staff Development Talent
Marketing and Advertising
Staff Scheduling
Shift Management
Serve Customers

Calm and Pleasant Demeanor
Billing and Payment Processing
Employee Recruitment Expertise
Organization and Prioritization
Restaurant Promotion Management
Staff Supervision
POS Terminal Operation
Front of House Management

Availability

See my work availability

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sunday

morning

afternoon

evening

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