Natalya Montes

Created engaging programs for children and adults to promote literacy and enhance community involvement.

Assisted patrons with inquiries, providing guidance on library resources and services.

Organized and maintained library collections, ensuring accurate cataloging and retrieval of materials.

Engaged with patrons at reference desk by locating books, materials, and resources, while providing information on library programs and outreach. Ensured availability of printed materials at desk, assisted patrons with study room sign-ins, and addressed printing, scanning, or faxing inquiries. Organized and led story times for ages zero to six, both in-library and via mobile outreach. Collaborated with staff on community programs and outreach events by creating materials, setting up events, and managing mobile library logistics, including organizing book bins and refilling supplies. Cataloged and processed library materials, maintaining accurate records and inventory. Ordered books for patrons using Ingram, focusing on infant and toddler collections.

Sorted, organized, and shelved books, inspected for damages, and maintained cleanliness of library. Assisted with program setup and material preparation. Processed books, replaced covers, performed circulation desk duties, learned Apollo system, created library cards, and provided local knowledge of library and events. Helped patrons with computer access, login, guest passes, and printing/copying assistance.

Guided patrons in locating materials and maximizing use of library resources.

Prepared materials and set up events to enhance community engagement with library programs.

Maintained organization of library collections, ensuring efficient access to resources.

Maintained organization of library collections, ensuring efficient access to resources.

Prepared materials and set up events to enhance community engagement with library programs.

Supported library programs by preparing materials and setting up events for community engagement.

Responded to customer inquiries about merchandise, department information, and pricing to enhance customer satisfaction. Handled cash transactions and provided accurate change to cashiers. Greeted customers and identified their needs, complaints, and concerns. Supervised and trained cashiers and salesfloor staff to ensure high service standards. Managed paperwork for daily sales and company tasks, coordinated customer follow-ups, and participated in company meetings.

Supervised daily operations, ensuring exceptional customer service standards were consistently met.

Trained and mentored staff, enhancing team performance and service delivery efficiency.

Developed and implemented process improvements, streamlining workflow and reducing response times.