Passionate about hiking and running in nature, with a love for horseback riding and exploring the outdoors I enjoy staying active through indoor and outdoor netball, weight lifting, as well as engaging in various water sports Enthusiastic about spending time with animals of all kinds
Natalya Graham
Student
Los Angeles
Summary
Customer service professional with over 5 years of experience in a variety of roles, including front of house, waitressing, barmaid, zoo attendant, and receptionist. Skilled in communication, problem-solving, multitasking, and team collaboration, with a strong commitment to delivering exceptional customer experiences. Known for creating positive, welcoming environments and handling high-pressure situations with ease. Seeking a flexible position that allows me to support myself while studying abroad and connect with people who share similar interests.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Factory worker - Table Craftsperson
Furnware Resero
11.2022 - 12.2024
- Assembled tabletops on frames with precision and attention to quality control.
- Collaborated effectively on the production line to enhance workflow efficiency.
- Proficiently utilized drilling and hammering tools for accurate assembly.
- Consistently met production goals with a strong work ethic and reliability.
Shop assistant, cook and supervisor
Lantern Light Dairy and Takeaways
01.2019 - 12.2024
- Led a four-person team in food preparation and customer service, optimizing efficiency and enhancing client satisfaction
- Prepared and cooked hot meals while effectively managing closing tasks, ensuring a clean and operationally ready kitchen.
- Supervised daily operations, fostering a collaborative team environment and driving service quality improvements
Front of House
University Union Auahi Ora Café
04.2024 - 11.2024
- Provided efficient food and beverage service, contributing to enhanced customer satisfaction and successful event outcomes.
- Managed dishwashing operations, maintaining a clean and welcoming environment for patrons.
- Facilitated university events, fostering increased student engagement and community interaction.
Barmaid Mixologist
Mornington Tavern Sports Bar
08.2023 - 08.2024
- Provided efficient and friendly beverage service to guests.
- Managed and maintained gaming machines to ensure optimal performance and guest satisfaction.
- Successfully hosted large-scale events, ensuring a clean, safe, and welcoming environment for all attendees.
Receptionist and Cleaner
Mansfield Law
01.2019 - 12.2021
- Managed front desk operations efficiently, ensuring a positive first impression.
- Coordinated client schedules, reduced down time and optimizing appointment availability.
- Maintained a clean and organized office environment, fostering a welcoming and productive atmosphere for clients and colleagues.
Zoo attendant
Haumoana Farmyard Zoo
04.2021 - 10.2021
- Maintained animal enclosures, prioritizing animal welfare and safety.
- Provided daily animal feedings and handled horses for pony rides.
- Operated the manual train and assisted guests with a friendly and helpful demeanor.
- Provided excellent customer service, including preparing and serving refreshments to guests.
Education
Forensic Analytical Science - pharmacology, genetics, chemistry, statistics
University of Otago
02.2022 - 11.2024
Skills
- Customer Service: Excellent communication, active listening, problem-solving, conflict resolution, client satisfaction
- Event Coordination: Planning, organizing, budgeting, scheduling, vendor management, guest list management, on-site event management
- Operations Management: Time management, prioritization, multitasking, inventory management, cash handling, food safety (if applicable)
- Team Leadership: Team building, delegation, motivation, performance management, staff training, conflict resolution
- Technical Skills: Venue setup, equipment operation, software proficiency (list specific software like event planning tools, POS systems)
- Other Skills: Quality assurance, critical thinking, attention to detail, adaptability, flexibility
Community Service
University of Otago Maori Entrance Scholarship, University of Otago Alumni Award Scholarship, NCEA level 1, 2 and 3 achieved with Merit Endorsement, Deputy House Leader - Led my house team in sports and cultural competitions, fostering teamwork, motivation, and school spirit., Community Services Group Member - Actively supported local organizations through fundraising initiatives at my high school, contributing to meaningful community engagement., Volunteer - Assisted a Professor and PhD student at the University of Otago in preparing equipment for their research on developmental psychology, focusing on preschool children across New Zealand.
Interests
Accomplishments
University of Otago Maori Entrance Scholarship
University of Otago Alumni Award Scholarship
NCEA level 1, 2 and 3 achieved with Merit Endorsement
Timeline
Front of House
University Union Auahi Ora Café
04.2024 - 11.2024
Barmaid Mixologist
Mornington Tavern Sports Bar
08.2023 - 08.2024
Factory worker - Table Craftsperson
Furnware Resero
11.2022 - 12.2024
Forensic Analytical Science - pharmacology, genetics, chemistry, statistics
University of Otago
02.2022 - 11.2024
Zoo attendant
Haumoana Farmyard Zoo
04.2021 - 10.2021
Shop assistant, cook and supervisor
Lantern Light Dairy and Takeaways
01.2019 - 12.2024
Receptionist and Cleaner
Mansfield Law
01.2019 - 12.2021
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