Natalya Castillo

Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.

Maintained a detailed database of project information including budgeting, resources and deliverables.

Assessed customer feedback in order to continuously improve service delivery processes or procedures.

Provided direction, guidance and support to team members throughout the duration of projects.

Managed communication channels between various teams involved in the execution of complex projects.

Performed regular reviews of project documentation and communicated results with relevant personnel.

Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

Drove communication within high-performance, cross-functional organization to meet aggressive goals.

Prioritized needs and delegated assignments to simultaneously handle multiple projects.

Greeted customers and took orders for coffee drinks, food items, and other beverages.

Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Labeled containers of milk for use in coffee drinks according to expiration dates.

Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Provided excellent customer service by responding to inquiries quickly and professionally.

Followed safety procedures while operating machinery such as grinders and espresso machines.

Monitored inventory levels of supplies and restocked when necessary.

Memorized recipes for specialty coffee beverages and seasonal offerings.

Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Managed morning rush of customers daily with efficient, level headed customer service.

Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Managed cash register and processed transactions with accuracy and integrity.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Monitored quality of food served to ensure it met company standards for presentation and temperature.

Resolved customer complaints in a professional manner.

Performed cashier duties such as taking orders, collecting payments and providing change.

Provided excellent customer service to maintain a positive atmosphere for guests.

Maintained an organized work area to ensure efficient operations.

Adhered to health department regulations regarding food handling procedures.

Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Presented orders to guests within anticipated service times.

Drove team success by quickly completing assigned tasks.