Nataly William
Brampton
Summary
Experienced and versatile Medical Office Administrator with a background in medical office software management, cosmetology and teaching. Seeking a challenging position that allows me to leverage my extensive administrative skills, knowledge of medical office software systems, and diverse background to contribute to a dynamic healthcare environment. Eager to take on a more challenging role that aligns with my skill set.
Overview
7
7
years of professional experience
Work History
Senior Medical Office Administrator
New Life Fertility Clinic
2020.11 - Current
- Oversee daily operations of the medical office, managing patient records, appointments, and billing
- Spearhead the implementation and optimization of medical office software systems for enhanced efficiency
- Provide training and support to staff on utilizing medical office software and maintaining compliance
- Collaborate with healthcare professionals to ensure seamless communication and streamlined workflows
- Develop and implement administrative policies and procedures to improve overall office functionality.
- Reduce errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Enhance patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Streamline medical office operations by implementing efficient scheduling and appointment management systems.
- Optimize patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Maintaine a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Addresse patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Coordinate with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Train all new employees on records management system.
- Aided with prescription refill requests.
- Ordere all pharmacy supplies and keep check on inventory levels.
Cosmetologist
Mynt Hair Studio
2018.04 - 2020.09
- Applied advanced cosmetology techniques, staying current with industry trends
- Provided personalized consultations and services to build and retain a loyal client base
- Managed scheduling, inventory, and sales, ensuring smooth salon operations
- Trained and mentored junior cosmetologists, fostering a collaborative work environment.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
ESL Teacher
Bethel International Organization
2017.01 - 2019.03
- Maintained the security of all youth under care, taught basic phonics and basic communications
- Met with parents to resolve conflicting educational priorities and issues
- Educated 25-30 students in the basics of English and conversational speaking.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
Education
GED -
St. John De Brebeuf
Cosmetology Studies
Marca College
Toronto, ONSkills
- Proficient in medical office software systems
- Strong organizational and multitasking abilities.
- Exceptional interpersonal and communication skills.
- Knowledgeable in medical billing and coding procedures.
- Comprehensive understanding of healthcare regulations and compliance.
- Medical Records Management
- Insurance Billing Procedures
- Transcription of Medical Notes
- Staff Training and Development
- Attention to Detail
Languages
English
Native or Bilingual
Asyrian
Native or Bilingual
Timeline
Senior Medical Office Administrator
New Life Fertility Clinic
2020.11 - Current
Cosmetologist
Mynt Hair Studio
2018.04 - 2020.09
ESL Teacher
Bethel International Organization
2017.01 - 2019.03
GED -
St. John De Brebeuf
Cosmetology Studies
Marca College
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