Natallie Medina
Reseda
Summary
Professional shift supervisor with strong leadership skills and focus on team collaborations, ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems. Successful at keeping customer, business, and staff needs balanced and operations in line with targets. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
4
4
years of professional experience
Work History
Shift Lead
Yogurtland
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Worked a flexible schedule and would always take extra shifts when they were offered
- Tallied cash drawer at the beginning and end of each work shift
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Birthday Party Host
Chuck E Cheese
09.2021 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Learn For Life
Canoga Park, CA05-2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Money handling
- Order taking
- Time management skills
- Credit/ Cash transactions
- Product and Service sales
- Cleaning & Sanitizing
- Stocking & Replenishing
- Customer Service
- Shift leadership
- Positive attitude
- Flexible schedule
- Intermediate spanish
- Goal setting and tracking
Timeline
Shift Lead
Yogurtland
01.2023 - Current
Cashier/Birthday Party Host
Chuck E Cheese
09.2021 - 05.2022
High School Diploma -
Learn For Life
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