Nataliya Nikolayeva
Toronto,ON
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Full Time Retail Sales Associate/Retail Keyholder
L'Occitane En Provence
08.2006 - 05.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
Full Time Sales Associate
Pottery Barn Sherway Gardens
10.2004 - 08.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - English Language And Literature
Ternopil Institute of Pedagogical Education
Ternopil, Ukraine06.1999
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Store maintenance
- Retail Store Operations
- Retail Sales
- Store Opening and Closing
- Cash Register Operation
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Polish
Limited Working
Timeline
Full Time Retail Sales Associate/Retail Keyholder
L'Occitane En Provence
08.2006 - 05.2008
Full Time Sales Associate
Pottery Barn Sherway Gardens
10.2004 - 08.2006
Bachelor of Arts - English Language And Literature
Ternopil Institute of Pedagogical Education
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