Nataliia Volodicheva
Summary
Hardworking and experienced specialist with office experience, specializing in problem solving, planning, and optimal assistance. Experienced in creating schedules, making appointments, selling products, and providing clients with optimal customer service. Eager to join a new team of people, and assist them as a dedicated and passionate specialist.
Overview
1
1
year of professional experience
Work History
Administrative assistant/Bookkeeper
Single Origin Coffee
12.2023 - Current
- Resolved 95% of customer inquiries promptly, significantly enhancing overall customer satisfaction.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Improved document organization through meticulous file maintenance, including the archiving of outdated records for efficient retrieval when needed.
- Welcomed customers and efficiently managed phone inquiries.
- Composed professional correspondence and effectively scheduled meetings to enhance communication flow.
- Executed a range of administrative duties, including filing, typing, copying, binding, and scanning.
- Demonstrated proficiency in CRM system, Microsoft Office (Word and Excel) and QuickBooks.
Lead generator/ Sales representative
Alberta Mountain Air Heating and Air Conditioning
07.2023 - 12.2023
- Created and maintained a centralized database, improving data accuracy by 25%.
- Conducted regular data audits, ensuring compliance with privacy and security protocols.
- Conducted research to identify potential leads through various sources, including databases and industry publications
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Used various methods like cold calling, email outreach, and social networking to initiate contact with potential leads
- Developed and maintained relationships with leads through ongoing communication and followed-up to move them through the sales funnel
- Maintained accurate records of leads and interactions in a CRM system
Administrative Assistant
UAB Ursus LT
09.2022 - 03.2023
- Developed and conducted training sessions for new administrative staff, reducing onboarding time by 30%.
- Implemented a mentorship program, enhancing the integration of new team members.
- Provided administrative support to ensure efficient operation of office, answered phone calls, scheduled meetings and supported visitors
- Carried out administrative duties such as filing, typing, copying, scanning
- Supported team by performing tasks related to organization and strong communication
- Maintained & updated documents and databases and assisted to prepare documents, reports, presentations as required.
Education
Bachelors degree - International Relations, Public Communications
Borys Grinchenko Kyiv University
Kyiv, Ukraine06.2023
Skills
- Multitasking Skills and Time Management Skills
- Problem Solving Skills
- Event Planning
- Customer Service Skills
- Scheduling Skills
- Administrative Support Skills
- Client Retention
- Database Administration
- CRM system and Quickbooks expert
- MS Outlook, Microsoft Office (Word, Excel, Power Point, etc)
- Online meetings (Zoom, Skype, Google Meet)
Timeline
Administrative assistant/Bookkeeper
Single Origin Coffee
12.2023 - Current
Lead generator/ Sales representative
Alberta Mountain Air Heating and Air Conditioning
07.2023 - 12.2023
Administrative Assistant
UAB Ursus LT
09.2022 - 03.2023
Bachelors degree - International Relations, Public Communications
Borys Grinchenko Kyiv University
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