Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Nataliia Romanova

Calgary,Alberta

Summary

Highly motivated sales consultant with extensive experience in customer service and sales. I know how to work with a cash register. My goal is to develop myself and develop the company in which I work. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Salesperson

Intermarket Jubi
04.2022 - 06.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Store Manager

Royal Textile
05.2020 - 02.2022
  • Was involved in wholesale sales,led the cash register
  • Supervised the work process, distributed work among employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Non-food Seller and Cashier

Store Eva
09.2019 - 02.2020
  • Provide courteous, helpful customer service
  • Stock shelves and display areas and keep stock clean and in order
  • Obtain articles for customers from shelf or stockroom
  • Direct customers to location of articles sought
  • May sweep aisles, dust display racks and perform other general cleaning duties
  • Maintain cleanliness of work area
  • Built relationships with customers to encourage repeat business
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.

Education

Pedagogy

Ukrainian Engineering-Pedagogical Academy
Kharkiv, Ukraine
2016

High School Diploma -

School No.49.
Kharkiv, Ukraine
05.2014

Skills

  • Reliable, dependable and hard working
  • Honest and trustworthy
  • Get along well with co-workers and supervisors
  • Positive attitude toward change
  • Enjoy helping others
  • Plan and manage time to achieve goals
  • Complete tasks on time
  • Works well individually as well as in a team
  • Complete tasks on time
  • Works well individually as well as in a team
  • Complete tasks on time
  • Works well individually as well as in a team
  • Customer care
  • Customer Relationship Building
  • Sales management
  • Customer Service
  • Product and Service Sales
  • Sales expertise
  • Customer Needs Assessment
  • Complex Problem-Solving

Languages

English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Additional Information

Language :

English elementary(CLB 4).

Ukrainian (NATIVE).

Russian (NATIVE).

Timeline

Salesperson

Intermarket Jubi
04.2022 - 06.2022

Store Manager

Royal Textile
05.2020 - 02.2022

Non-food Seller and Cashier

Store Eva
09.2019 - 02.2020

Pedagogy

Ukrainian Engineering-Pedagogical Academy

High School Diploma -

School No.49.

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Nataliia Romanova