Summary
Overview
Work History
Education
Skills
Travel, Family , Languages
Timeline
Intern

NATALIIA LUHOVSKA

General Worker
Toronto,ON

Summary

Versatile team member offering over 32 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

26
26
years of professional experience

Work History

Shop Seller

Сonvenience Store, Own Business
Kharkiv, Ukraine
06.2013 - 12.2021
  • Communicated with suppliers for new monthly supply ,was checking remaining goods for shortage/overstocked or under-stocked merchandise items.
  • Greeted customers, answered telephone and completed sales transactions to facilitate shop operations.
  • Set up and took down displays for promotional products and kept shelf tags labeled correctly to reduce pricing discrepancies.
  • Performed shift opening and closing duties to balance cash drawer and prepare shop for customers.
  • Kept merchandise neat, attractively displayed and sufficiently stocked to attract customers.
  • Operated cleaning machinery and equipment to maintain clean and safe working conditions.
  • Operated POS system to receive payment and accurately count and provide change.
  • Checked merchandise to verify accuracy of invoices and report breakage in shipping.
  • Dusted, cleaned and removed debris to promote safe and aesthetic environment.
  • Managed inventory to promote consistent supply of product and service items.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Business Owner

Fast Food Chain
Kharkiv, Ukraine
05.1996 - 08.2013
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
  • Optimized team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issue
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Provided outstanding coaching to employees to boost productivity.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Verified parts and materials through audit inspections and independent checks.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Education

Master of Engineering - Engineering Studies

Ukrainian Engineering Pedagogics Academy,I.Z. Sok.
Kharkiv, Ukraine
06.1988

Skills

  • Exceeding Customer Expectations
  • Customer Satisfaction
  • Warehouse Operations
  • Sanitation Guidelines
  • Cash Control
  • Kitchen Sanitation
  • Performance Goals
  • Heavy Machinery Operation
  • Belt Conveyors
  • Materials Procurement
  • Safety and Cleanliness Standards

LANGUAGES

  • English -А1
  • Russian-Native /Bilingual Proficiency
  • Ukrainian-Native /Bilingual Proficiency
  • Serbian - Intermediate

Travel, Family , Languages


Always open to get into something new and get professional in it.

Timeline

Shop Seller

Сonvenience Store, Own Business
06.2013 - 12.2021

Business Owner

Fast Food Chain
05.1996 - 08.2013

Master of Engineering - Engineering Studies

Ukrainian Engineering Pedagogics Academy,I.Z. Sok.

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NATALIIA LUHOVSKA General Worker