Elektra V4
Nataliia Gurbuz
Customer Representative
Richmond,BC
Summary
Hardworking and passionate job seeker which is ready to help achieve company goals. Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Patient and dedicated at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Esl Preschool Teacher
Nesibe Aydin School
Antalya, Turkey
09.2021 - 06.2022
- Maintained a child-friendly environment; in cooperation with lead teacher assisted and supervised children group of 12 of age 6 through the learning process
- Addressed behavioral and learning issues with parents and school management
- Together with other campuses took part in creating curriculum in accordance with the requirements of the İnternational Baccalaureate Programme
- Assessed and looked after students’ progress throughout the year and achieved students complete fulfillment of the school curriculum
- Taught and lead classroom instruction in the absence of lead teacher
- Passed the training on the basic aspects of the PYP programme
Guest Relations Shift Leader
Kaya Palazzo Golf Resort
Antalya, Turkey
06.2019 - 09.2022
- Worked as a translator for foreign guests seeking medical attention with a language barrier
- Actively listened and resolved guests' complaints to maintain a high level of customer satisfaction in cooperation with all hotel departments Directed and coached guest relations team to ensure all standards and operating procedures are adhered to appraise the team's performance
- Examined activities logbook, assigned tasks appropriately and implemented control schedules daily
- Together with guest relation team increased hotel Tripadvisor ranking
Guest Relations Officer
Kaya Palazzo Golf Resort
Antalya, Turkey
04.2018 - 05.2019
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Worked as a translator for foreign guests seeking medical attention with a language barrier
- Actively listened and resolved guests' complaints to maintain a high level of customer satisfaction in cooperation with all hotel departments
Education
Master of Arts - Spanish -English Language And Foreign Literature
Kyiv National Linguistic Univeristy
Kyiv 09.2007 - 05.2012
Skills
Guest satisfaction
Software
Microsoft Office
Interests
Yoga
Stone painting
Interaction design
Timeline
Esl Preschool Teacher
Nesibe Aydin School
09.2021 - 06.2022
Guest Relations Shift Leader
Kaya Palazzo Golf Resort
06.2019 - 09.2022
Guest Relations Officer
Kaya Palazzo Golf Resort
04.2018 - 05.2019
Master of Arts - Spanish -English Language And Foreign Literature
Kyiv National Linguistic Univeristy
09.2007 - 05.2012
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