Nataliia Berezna
Calgary,AB
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Aperol Clothes Ukraine
10.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier Assistant
New Yorker
08.2022 - 09.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Removed trash, swept, and mopped floors for professional appearance.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Education
Bachelor of Science - Banking And Finance
Sumy State University
Ukraine06.2023
High School Diploma -
Sumy Communal Institution Secondary School N. 27
Ukraine06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Merchandising knowledge
- Sales Goals Attainment
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
sport,travelling,read books
I love going to the gym, fitness and stretching. I also love traveling. I like to travel to cities, counties, to experience the world and beauty of nature. In my free time I like to read detective books.
Timeline
Sales Associate
Aperol Clothes Ukraine
10.2022 - 02.2024
Cashier Assistant
New Yorker
08.2022 - 09.2023
Bachelor of Science - Banking And Finance
Sumy State University
High School Diploma -
Sumy Communal Institution Secondary School N. 27
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