NATALIE Nai-Wen KING
EDMONTON,AB
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Excels in building rapport and fostering relationships, leveraging strong communication skills in both English and Mandarin. Recognized for a positive attitude and teamwork, contributing to company success through effective partnership cultivation and business growth. Passionate about delivering results and continuously seeking opportunities to improve client experiences.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Supreme Office Supplies / Staples Professional
11.2007 - 07.2024
- Answer in coming calls.
- Key in Orders / Data Entries.
- Returned calls.
- Tracking Orders.
- Issued Returns or Issued Credits.
- Answered and sent emails.
- Stock Checks.
- Sending invoices.
- Troubleshooting and solving online issues.
- Helping walking customers.
- Working with Sales Teams.
- Helping customers with price checks and other inquiries.
- Filing packing slips and other documents.
Data Entry Clerk
Touch Canada Broadcasting
07.2005 - 11.2007
- Schedule Commercial Logs.
- Combine commercial and play logs.
- Editing Daily Playlist Logs.
- Filing
- Helping the receptionist.
- Helping Live on-Location Events.
Chiropractic Office Assistant
Meadowlark Chiropractic
07.2002 - 06.2005
- Provided Excellent Customer Service to Ensure the Satisfaction of All Clients.
- Provided support to the chiropractor.
- Assisting Patients Including Disabled Clients.
- Cash Out at Closing Time.
- Interact Banking and Bank Deposits.
- Various Associated Reception and Administration Duties.
Master Control Coordinator /Librarian
CJIL The Miracle Channel / TV Station
07.1995 - 06.2002
- Maintains Broadcast-Quality Feed to Local Station and National Satellites
- Run VDR ( Profile Record ) for Commercial Breaks.
- Productions Assistance.
- Running VTR ( Recording Machine )
- Recording Incoming Programs
- Que and Air Programs.
- Schedule Commercial Breaks
- Update CRTC Logs.
- Schedule Master Control Staffs' Shifts
- Regular Guest on Daily Lifestyle Programs
- Trouble Shooting for On-Air Programs or Satellite Recording Issues.
Education
Broadcast Journalism Diploma - Radio And Television Broadcasting
Lethbridge College
06-1994
Skills
- Complaint Resolution
- Account Updating
- Scheduling
- Senior Leadership Support
- Multitasking and Organization
- Awesome Customer Service
- Good on Computers
- Fluent in English and Mandarin
- Awesome Camera Work / Video Production
- Proficient on MS Excel, Word, Power Point and Outlook & Team
- Work with Sharepoint
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Affiliations
- Doing Camera Work & Video Directing Assistant at Church
- Love Taking Pictures, Video Taping
Timeline
Customer Service Representative
Supreme Office Supplies / Staples Professional
11.2007 - 07.2024
Data Entry Clerk
Touch Canada Broadcasting
07.2005 - 11.2007
Chiropractic Office Assistant
Meadowlark Chiropractic
07.2002 - 06.2005
Master Control Coordinator /Librarian
CJIL The Miracle Channel / TV Station
07.1995 - 06.2002
Broadcast Journalism Diploma - Radio And Television Broadcasting
Lethbridge College
References
References available upon request.
Education and Training
Broadcast Journalism Diploma
General Study
Psychology and Counseling
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