Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

NATALIE WRIGHT

North Vancouver,Canada

Summary

Results-driven professional with strong background in coordinating front-end operations and customer service. Known for implementing efficient processes and enhancing customer interactions. Thrives in dynamic environments, consistently delivering exceptional support and fostering positive relationships with both clients and colleagues. I am seeking the opportunity to build on my past experience while contributing my skills to a forward-thinking company and pursuing growth to expand my expertise.

Overview

10
10
years of professional experience

Work History

Front End Coordinator

Brush Salon
06.2024 - Current
  • In charge of running the front end of the East Vancouver salon on weekends
  • Greet clients as they enter the salon, provide their opening introduction to their service and salon experience
  • Schedule appointments and manage the salon's calendar
  • Answer phone calls and respond to client inquiries over the phone, in person, and via email
  • Resolve complicated issues tactfully and efficiently while maintaining customer satisfaction
  • Process payments (both cash and via POS system) and manage cash register
  • Complete POS opening and closing procedures, including counting the contents of the cash register
  • Maintain the cleanliness and organization of the salon

Cargo Coordinator

Western Stevedoring
07.2021 - 09.2023
  • Daily phone and email communication with shipping lines, customs brokers, trucking dispatchers, and truckers
  • Worked hand-in-hand with head checkers, foremen, and the operations team to ensure smooth loading for steel cargo
  • Data entry and manipulation for incoming vessels (steel cargo)
  • Creation and entry of truck load receipts, as well as liaison with both dispatchers and truckers to ensure the loads go as planned
  • Teamwork and solo work
  • Approved for Port Pass (Port of Vancouver + BCMCTA)

Office Support Assistant

WrightWay Pest Solutions
10.2019 - 07.2021
  • Graphic design
  • Designed the brand's logo, business cards and letterhead
  • Social media development
  • Office work
  • Paperwork organization
  • Website management

Communications Coordinator

Campus + Community Planning @ UBC
01.2020 - 08.2020
  • Drafted, edited, and scheduled posts for Twitter & Instagram
  • Wrote blog posts for C+CP's website
  • Produced daily newsletters
  • Created digital ads (video & photo) shown across the campus
  • Open house event planning & marketing experience

Server

Zefferelli's
05.2018 - 12.2019
  • Duties and skillset include hospitality, greeting & seating, food running, order taking, drink making, making quick judgement calls, the ability to work on my own as well as on a team

Registration Assistant

Coquitlam College
06.2019 - 06.2019
  • Facilitated the registration process of a culturally diverse student body
  • Assisted directly with new and continuing students with their registration appointments by assisting them with eligibility and procedures, completing appropriate forms and directing them to the appropriate department in order to facilitate registration

Hostess, carhop, bartender, server

White Spot
11.2014 - 05.2018
  • Tasks: bussing tables, greeting & seating, food running, order taking (both in person and over the phone), use of Squirrel POS, and general hospitality/customer service
  • Skills: judgement calls, customer service, problem solving, time management, verbal communication, working under immense pressure, teamwork, resilience

Education

Bachelor of Arts - Communication, Print & Digital Art Publishing

Simon Fraser University
01.2021

Certificate of Arts -

Coquitlam College
01.2016

Skills

  • Customer service
  • Administrative work
  • Multitasking and time management
  • Problem solving/conflict resolution
  • Teamwork and solo work
  • Verbal and written communication
  • Sales assistance
  • Data entry
  • Hospitality services
  • Opening and closing procedures
  • Proficient in Microsoft Office
  • Proficient in Adobe Suite

Accomplishments

  • SFU Dean's list (Fall 2020, Fall 2021)
  • Coquitlam College Top Communications Student Award (Highest Academic Achievement), 2015
  • Certificate of Arts, 2016
  • "Most Valuable Player," NSWC Winterhawks, 2015
  • Team Assistant Captain, NSWC Winterhawks, 2013-2014
  • Privacy and Information Security Fundamentals Certificate (pt. 1 and 2)

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Front End Coordinator

Brush Salon
06.2024 - Current

Cargo Coordinator

Western Stevedoring
07.2021 - 09.2023

Communications Coordinator

Campus + Community Planning @ UBC
01.2020 - 08.2020

Office Support Assistant

WrightWay Pest Solutions
10.2019 - 07.2021

Registration Assistant

Coquitlam College
06.2019 - 06.2019

Server

Zefferelli's
05.2018 - 12.2019

Hostess, carhop, bartender, server

White Spot
11.2014 - 05.2018

Bachelor of Arts - Communication, Print & Digital Art Publishing

Simon Fraser University

Certificate of Arts -

Coquitlam College

Similar Profiles

CREATE PROFILE
NATALIE WRIGHT