Natalie Gallo
King,ON
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
TD INSURANCE
09.2018 - 10.2020
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
Administrative Clerk
409 Collision Centre
09.2014 - 08.2018
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Burnhamthorpe Collegiate Institute
Etobicoke, ON06.2014
Skills
- Customer Inquiries
- Bookkeeping
- Billing
- Claim Handling
- Claims Assessments
- Fraud Detection Knowledge
- Organizing and Prioritizing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Claims Adjuster
TD INSURANCE
09.2018 - 10.2020
Administrative Clerk
409 Collision Centre
09.2014 - 08.2018
High School Diploma -
Burnhamthorpe Collegiate Institute
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