Natalie Yang
Richmond Hill,ON
Summary
Proven multitasker and customer service expert, enhanced guest satisfaction and efficiency at Koganei Japanese Restaurant. Skilled in CPR and First Aid, I also volunteered at Shining Stars Childcare, fostering a safe and nurturing environment. My adaptability and problem-solving skills have consistently improved service outcomes and team dynamics, showcasing a results-driven approach without compromising warmth or hospitality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Koganei Japanese Restaurant
07.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Daycare Volunteer
Shining Stars Childcare
07.2022 - 09.2022
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Assisted with naptime routines, ensuring that children had a comfortable space to rest and recharge for the remainder of the day.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Contributed towards high-quality childcare service by respecting and adhering to all daycare policies and procedures, maintaining a professional demeanor at all times.
- Encouraged conflict resolution skills among children by modeling effective communication techniques and guiding them through problem-solving processes.
- Developed strong relationships with each child under my care, building trust while providing emotional support as needed.
- Assisted during meal times, ensuring that children received proper nutrition while adhering to dietary restrictions or allergies.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Read stories, sang songs and facilitated creative play.
Education
High School Diploma -
Holy Trinity Catholic High School
Simcoe, ON04.2028
Skills
- Customer Service
- Strong multitasking
- Cleanliness
- Hospitality service expertise
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Problem-Solving
- Time Management
- Patience and Empathy
- Critical Thinking
- CPR training
- First Aid
- Multitasking
- Organizational Skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- Standard First Aid - (CPR-C) Training - July 1, 2023
Hobbies
Some of my hobbies include:
- Dancing
- Drawing/Painting
- Reading
- Exercise
- Gardening
Timeline
Daycare Volunteer
Shining Stars Childcare
07.2022 - 09.2022
Waitress
Koganei Japanese Restaurant
07.2020 - Current
High School Diploma -
Holy Trinity Catholic High School
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