Natalie Witty
Winnipeg,MB
Summary
At Birchwood Automotive Group, I spearheaded team development and financial strategy, enhancing profitability and customer satisfaction. My leadership in training and strategic decision-making drove significant improvements, leveraging skills in credit analysis and customer relations. Achievements include fostering strong lender relationships and implementing effective sales strategies, underpinned by robust training programs and financial acumen.
Overview
18
18
years of professional experience
Work History
Training and Learning Specialist
Birchwood Automotive Group
08.2006 - Current
- Provide ongoing coaching and mentoring to finance staff to improve job performance and support professional development.
- Conduct monthly performance meetings with all financial services managers to track progress and set goals.
- Focus on product revenue through aftermarket sales to increase dealership profitability.
- Train staff on reading consumer credit reports from TransUnion and Equifax to obtain lender approvals.
- Facilitate onboarding training for new finance employees, ensuring they understand company financial systems, policies, and procedures.
- Ensure finance team compliance with relevant financial regulations, lender programs, and tax treatment.
- Deliver training on financial software and portals, including Dealertrack, RouteOne, and internal finance systems, to enhance team proficiency with financial tools and technologies
Financial Service Manager
Birchwood Automotive Group
07.2012 - 01.2018
- Assist customers with financing options for vehicle purchases, including loans, leases, and insurance, ensuring the best terms and conditions.
- Develop and maintain relationships with lenders to negotiate favorable financing terms for customers and ensure competitive interest rates.
- Analyze customer credit reports from credit bureaus such as TransUnion and Equifax to assess financing eligibility and risks.
- Coordinate with sales teams to provide financing solutions tailored to customer needs, enhancing the overall buying experience.
- Maintain high levels of customer service, fostering repeat business and positive reviews by offering transparent and professional financing advice.
Sales Administrator/Delivery Coordinator
Birchwood Automotive Group
08.2006 - 07.2012
- Maintain accurate records of vehicle inventory, sales transactions, and customer information in dealership management systems (DMS).
- Assist in the processing of vehicle titles, registration, and other necessary paperwork to ensure timely delivery to customers.
- Perform vehicle inspections before delivery, ensuring vehicles meet dealership standards for quality and cleanliness.
- Provide customers with vehicle orientation, explaining key features, maintenance schedules, and warranty coverage.
- Coordinate with sales, finance, and service teams to ensure smooth delivery and handover of vehicles to customers.
Education
High School Diploma -
Westwood Collegiate
Winnipeg, MB06-2006
Skills
- Leadership & Team DevelopmentLed and mentored teams to achieve goals, foster growth, and improve performance through coaching and personalized development plans
- Sales & Financial ManagementDeveloped sales strategies, maximized profitability, and managed financial processes including credit analysis and transaction management
- Customer Relationship & CommunicationDelivered exceptional customer service, built strong relationships, handled objections, and communicated effectively with customers and cross-departmental teams
- Training & Strategic Decision-MakingDesigned and delivered training programs, made data-driven decisions, and implemented strategies to improve team performance and achieve business objectives
Languages
English
Full Professional
Timeline
Financial Service Manager
Birchwood Automotive Group
07.2012 - 01.2018
Training and Learning Specialist
Birchwood Automotive Group
08.2006 - Current
Sales Administrator/Delivery Coordinator
Birchwood Automotive Group
08.2006 - 07.2012
High School Diploma -
Westwood Collegiate
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