Natalie Walker
East Gwillimbury,ON
Summary
Enthusiastic and dependable student looking for part-time employment at a café. Bringing strong communication, teamwork, and problem-solving abilities to contribute to a positive customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Member
Tim Horton’s
04.2021
- Make different drinks and food in a time efficient and orderly manner
- Provide excellent customer service
Ice Cream Shop Manager/ Crew Member
The Dairy Dip
06.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Sales Associate
Pet Valu
11.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor/Crew Member
Tim Horton’s
04.2021 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Summer Camp Organizer
Emmanuel Baptist Church
06.2021 - 07.2021
- Oversaw 14 children throughout the day, maintaining their safety and health
- Created and organized various games
Paper Deliverer
Times Advance
02.2013 - 04.2021
Babysitter
Krystle Zielman
09.2018 - 06.2019
- Prepared snacks and different activities for the children to do
- Cleaned and organized with any excess time
Education
Bachelor of Arts - History
University of Toronto
Toronto04-2028
Skills
- Teamwork and collaboration
- Customer service
- Cleaning and sanitizing
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
Accomplishments
- Selected as Community Coordinator for Power to Change, University of Toronto (2025–2026)
- Dean’s List, University of Toronto (2024/2025)
- Promoted to Manager after two seasons at The Dairy Dip
Certification
- Emergency First Aid - March 2023
- Standard First Aid and CPR C - December 2023
- National Lifeguard Service - December 2023
- Smart Serve - July 2025
Timeline
Sales Associate
Pet Valu
11.2023 - 08.2024
Ice Cream Shop Manager/ Crew Member
The Dairy Dip
06.2023 - Current
Summer Camp Organizer
Emmanuel Baptist Church
06.2021 - 07.2021
Supervisor/Crew Member
Tim Horton’s
04.2021 - 06.2023
Crew Member
Tim Horton’s
04.2021
Babysitter
Krystle Zielman
09.2018 - 06.2019
Paper Deliverer
Times Advance
02.2013 - 04.2021
Bachelor of Arts - History
University of Toronto