Natalie Vrdoljak
Guelph,ON
Summary
Experienced manager with a strong background in operations and customer service at Canada’s Wonderland, within high-volume retail environments. Skilled in customer experience optimization, visual merchandising, and team leadership. Proven ability to enhance guest experience and support revenue growth through strategic oversight and operational excellence.
Overview
5
5
years of professional experience
Work History
Board of Directors Vice Chair
Ignite
05.2025 - 04.2026
- Contribute to governance and strategic planning for an organization representing 30,000+ students.
- Support policy review, transparency initiatives, and organizational accountability.
- Collaborate with executive leadership to guide advocacy initiatives and student engagement strategies.
Area Supervisor - Merchandise & Retail Department
Previous Roles: Associate, Team Lead, Supervisor (Aug 2021-Oct 2024) Canada’s Wonderland, Six Flags
11.2024 - 04.2026
- Lead operations for two of the park’s highest-volume retail locations
- Supervised and mentor 9 Supervisors and Team Leads, coordinating staffing, conflict resolution, and daily workflow.
- Serve as Supervisor-on-Duty, managing department-wide operations and resolving guest escalations professionally.
- Maintain visual standards and brand presentation aligned with company guidelines.
- Drive revenue growth through operational efficiency and guest-focused service strategies.
- Decreased wait times by 60%.
- Ensure smooth inventory flow and high-value merchandise handling.
Work Study Student - Operations
Faculty of Health Sciences and Wellness, Humber Polytechnic
04.2024 - 08.2024
- Developed and managed electronic filing systems for improved efficiency.
- Performed accurate data entry and inventory records management.
- Supported research initiatives through administrative coordination.
Student Teacher Co-Op Placement & Volunteer
Guardian Angels CES, York Catholic District School Board
11.2020 - 06.2024
- Assisted lesson planning and classroom management.
- Supported diverse learners through adaptive teaching techniques.
- Evaluated student progress and adjusted instruction accordingly.
Education
MBA - Masters of Business Administration
University of Guelph
Guelph05-2027
Honours Bachelor of Applied Science in Psychology -
University of Guelph
Etobicoke, ONDiploma - General Arts and Sciences
Humber College
Etobicoke, ON05-2026
Certification - Makeup Artistry and Marketing
Julia Dantas Academy
Skills
- Customer Experience Optimization
- Visual Merchandising & Product Presentation
- Team Leadership & Staff Coordination
- Retail Operations Management
- Strategic Planning
- Conflict Resolution
- Customer Relationship Management (CRM)
- High-Value Merchandise Handling
- Inventory & Quality Control
- Board Governance & Student Advocacy
- Detail-Oriented Creative Approach
Affiliations
- Professional Croatian Folklore Dancer: Jadran Toronto, Canadian Croatian Folklore Federation - East
2013 - Present
Employee engagement comitee member: Canada’s Wonderland, Six Flags
July 2024 - April 2026
GH ACE Canada Delegate: University of Guelph-Humber Chapter
Sept 2025 - April 2026
Psych Society Member
University of Guelph-Humber
Sept 2022 - April 2026
Communications Manager: GH Creative writing club
Jan 2023 - May 2025
REFRENCES
Available upon request
Accomplishments
- Dean’s Honours List - 2022-2026
Ontario Scholar - 2021-2022
Multiple Academic Honour Rolls (2016 – 2022)
Timeline
Board of Directors Vice Chair
Ignite
05.2025 - 04.2026
Area Supervisor - Merchandise & Retail Department
Previous Roles: Associate, Team Lead, Supervisor (Aug 2021-Oct 2024) Canada’s Wonderland, Six Flags
11.2024 - 04.2026
Work Study Student - Operations
Faculty of Health Sciences and Wellness, Humber Polytechnic
04.2024 - 08.2024
Student Teacher Co-Op Placement & Volunteer
Guardian Angels CES, York Catholic District School Board
11.2020 - 06.2024
MBA - Masters of Business Administration
University of Guelph
Honours Bachelor of Applied Science in Psychology -
University of Guelph
Diploma - General Arts and Sciences
Humber College
Certification - Makeup Artistry and Marketing
Julia Dantas Academy