Natalie Villela
Moreno Valley
Summary
Dedicated professional with exceptional customer service skills. Experienced in managing high-volume calls, training team members, and resolving inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Inbound Call Center Representative
TEKsystems
Chino
2025.12 - Current
- Managed high-volume inbound calls to assist customers with inquiries.
- Recorded customer interactions in CRM system to ensure accurate follow-up.
- Worked with team members to streamline call handling processes.
- Trained new representatives on call handling procedures to enhance service quality.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Delivery Associate
Patriot Logistics Services
Riverside
2024.05 - 2025.10
- Executed safe and efficient loading and unloading of packages during deliveries to ensure timely service.
- Operated delivery vehicles according to safety standards and regulations.
- Assisted in training new associates on delivery procedures and safety protocols.
- Delivered friendly and attentive customer service during deliveries, enhancing client satisfaction.
- Responded to inquiries about product availability and services, providing accurate information to support customer needs.
Delivery Associate
Villagrana Logistics
Riverside
2022.07 - 2024.03
- Maintained accurate delivery and vehicle mileage records to support operational efficiency.
- Trained new associates on delivery procedures and safety protocols to ensure compliance and safety.
- Resolved customer inquiries about delivery status and service issues promptly to enhance customer satisfaction.
Cashier
Kroger
Riverside
2021.08 - 2022.07
- Ensured accurate cash drawer balance, minimizing discrepancies during shifts.
- Processed refunds and exchanges efficiently, adhering to store policies.
- Addressed customer complaints with professionalism, enhancing customer satisfaction at the register.
- Assisted customers with product inquiries and store navigation.
- Managed inventory levels of front-end supplies and products.
Education
High School Diploma -
Nueva Vista Highschool
Riverside, CA2017-05
Skills
- Customer service
- Call script adherence
- Customer relationship management
- Data entry
- Team collaboration
- Active listening
Timeline
Inbound Call Center Representative
TEKsystems
2025.12 - Current
Delivery Associate
Patriot Logistics Services
2024.05 - 2025.10
Delivery Associate
Villagrana Logistics
2022.07 - 2024.03
Cashier
Kroger
2021.08 - 2022.07
High School Diploma -
Nueva Vista Highschool