Natalie Ventrici

To obtain a position as a Technical Support Consultant within your organization Focused Help Desk Analyst with 2 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering customer information and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. A well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Technology-inclined professionals possess strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute HelpDesk with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• No Frills Cashier, August 2015 to July 2017, Provided a positive customer experience with a fair and friendly service, Registered sales by scanning items, itemizing, and totaling customers’ purchases, Resolved customer issues and answered questions, Bagged purchases when needed, Processed return transactions, Entered price changes by referring to price sheets and special sale bulletins, Discounted purchases by redeeming coupons, Collected payments by accepting cash, debit or credit card payment, Provided pricing information for calling customers, Maintained checkout operations by following policies, procedures and reporting needed changes, Maintained a safe and clean working environment by complying with procedures, rules, and regulations
• Among Friends Before and After School Program & Summer Camp Assistant, February 2017 to April 2021, Implementing a variety of programs pertaining to the weekly theme/age group, Conducting monthly fire drills for Early Morning and After School classes, Record daily children attendance and follow up with any absences, Submit weekly records for subsidy, program observations, schedules and update electronic images for the Parent Board, Forward all proper ministry documentation to Head Office, Assisting students in their individual homework, Familiarize with child’s history and any special dietary arrangements, Send all updated memos regarding ministry policy changes, Organize extra curricular activities, Ensure cleanliness of outdoor premises and proper measures to prevent accidents, Recommended and initiated measures of control child behavior such as caring for own clothing and picking up toys and books, Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts, Provided first aid treatment when necessary, Completed and received Food Handler certification
• Foundation Business Technology Solutions, July 2021 - Present, Actively listen to customers and identify their needs by asking questions, Handle inquiries professionally and courteously by phone, email or in person, Recognize and understand customers’ needs and concerns, Work on assembly, configuration, installation and level 1 support of computer hardware and software, including peripherals and components, Acitvely monitor, detect and remove malwares and illegal or non-authorized software, Support and monitor internal applications and tools in use at company, Document solutions, upgrades, assets, configurations and processes, Share knowledge with coworkers, with our customers’ best interest in mind, Participate in selection, installation, configuration and testing of equipment, Carefully document and update processes and procedures for future reference, Collaborate effectively and positively with management and coworkers, Adhere to company’s and customers’ health and safety policies, Consult supervisor on complex or special customer requests, Experience with troubleshooting and working with hardware, software, networking and security system issues, Deployment process of setting up new computers and/or systems to be ready for productive work in various companies

• Nadia Palozzi, Medical Assistant, (416) 605-4779
• Lisa Prudant, Teacher - St. Andrew, (416) 704-0227
• Claudia Bernardo, Supervisor - Among Friends, (905) 893-2707