NATALIE TURNER
Summary
Organized and detail-oriented professional with experience in administrative support and travel coordination. Proven ability to streamline office operations, manage schedules, and maintain accurate records while delivering exceptional customer service. Skilled in planning and coordinating travel logistics, including bookings, itineraries, and budgets, to ensure seamless experiences for clients and teams. Proficient at multitasking in face-paced environments and know for excellent communication and problem-solving skills. Dedicated to efficiency and professionalism in every task.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
First Impressions Promotional Products
11.2023 - 05.2024
- Front desk management: answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Conducted data entry tasks and maintained accurate records.
- Provided administrative support, filing, scanning and organizing documents.
Travel Coordinator
Elite Travel Management
06.2022 - 08.2023
- Coordinated travel arrangements for clients, including booking flights, hotels, and rental cars
- Create detailed itineraries ensuring all travel arrangements align with budget and scheduling requirements
- Liaise with hotels and other service providers to secure the best rates and terms
- Provided excellent customer service, ensuring client satisfaction
- Utilized Sabre Red and Microsoft Teams for efficient travel planning and communication
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
Field Logistics Travel Coordinator
ONEC, transitioned from Suncor
09.2019 - 06.2022
- - Arranged travel for individuals and groups, including scheduling flights and accommodations
- - Managed call center and email inquiries, providing timely and accurate information
- - Collaborated with stakeholders to ensure smooth travel logistics
- - Maintained detailed records and updated client profiles
- - Coordinated travel logistics for employees, including lodging and transportation
- - Managed lodge transfers and rotational reservations
- - Utilized SAP to validate user profiles and ensure accurate billing
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Member Services
YMCA
11.2018 - 09.2019
- - Communicate detailed information about programs classes and services
- - Answered phone calls from the public and directed inquiries to the correct department
- - Administered memberships to clients
- - Provided tours of the facility to potential members
- - Resolved member concerns and handled complaints professionally, escalating to management when necessary
YMCA
11.2018 - 09.2019
- Communicate detailed information about programs classes and services
- Answered phone calls from the public and directed inquiries to the correct department
- Administered memberships to clients
- Provided tours of the facility to potential members
- Resolved member concerns and handled complaints professionally, escalading to management when necessary.
Data Entry/Administration
Cenozon
06.2018 - 08.2019
- - Created Metering Schematic drawings for audit purposes using company software program
- - Processed documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- - Maintained data entry requirements by following data program techniques and procedures
Education
Certificate - Task Management
Chinook College
Calgary, AB06-2018
Diploma - Clinical Aesthetics
DelMar College
Calgary, AB01-2016
Skills
- Proficient in Microsoft Office Suite
- Customer service
- Time management
- Detail Oriented
- Active Listening
- Computer skills
- Planning
- Empathy and Patience
- Multi-line phone systems
Timeline
Administrative Assistant
First Impressions Promotional Products
11.2023 - 05.2024
Travel Coordinator
Elite Travel Management
06.2022 - 08.2023
Field Logistics Travel Coordinator
ONEC, transitioned from Suncor
09.2019 - 06.2022
Member Services
YMCA
11.2018 - 09.2019
YMCA
11.2018 - 09.2019
Data Entry/Administration
Cenozon
06.2018 - 08.2019
Certificate - Task Management
Chinook College
Diploma - Clinical Aesthetics
DelMar College
Similar Profiles
Billy ParsonsBilly Parsons
Business Owner at Village Printing & Promotional ProductsBusiness Owner at Village Printing & Promotional Products
Devyn StephensDevyn Stephens
Sales Support Specialist at Marco Promotional ProductsSales Support Specialist at Marco Promotional Products
Paris SpainParis Spain
Warehouse Assistant at Hit Promotional ProductsWarehouse Assistant at Hit Promotional Products
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm
Amanda HopkinsAmanda Hopkins
Administrative Assistant at Jackson Hewitt Tax Service IncAdministrative Assistant at Jackson Hewitt Tax Service Inc