Natalie Turgeon
Windsor,ON
Summary
Experienced in customer relationship management and sales forecasting, with a proven ability to identify opportunities for cross-selling products and services. Developed and maintained strong relationships with clients to enhance customer satisfaction while conducting market research on competitors' offerings. Successfully trained and supervised staff in product knowledge and service delivery, contributing to improved team performance and sales results. Organized promotional events to increase brand awareness, demonstrating effective leadership and communication skills throughout various initiatives.
Overview
25
25
years of professional experience
Work History
Freelance Sales Representatives
Estée Lauder multibrand
Windsor, Ontario
08.2024 - Current
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed and maintained relationships with key clients to ensure repeat business.
- Performed market research to identify potential sales opportunities.
Beauty Manager
Shoppers drug mart
Woodstock, Ontario
07.2018 - 07.2024
- Developed and implemented new beauty products to increase store sales.
- Trained and supervised staff in the use of beauty products and services.
- Drafted reports detailing monthly sales results, competitor activity, and customer feedback.
- Displayed a high level of knowledge about current trends in the beauty industry.
- Organized events such as fashion shows and product launches to promote brand awareness.
- Conducted regular meetings with team members to discuss performance objectives.
- Maintained inventory of all beauty products, ensuring proper stock levels.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Attended trainings and seminars to gain product line proficiency.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Analyzed business performance data and forecasted business results for upper management.
Beauty Advisor
Shoppers drug mart
Windsor, Ontario
02.2017 - 07.2018
- Assisted in the development of new beauty products and services.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
Senior Hairstylist
Salon utopia
Windsor, Ontario
04.2000 - 06.2016
- Kept up-to-date with current trends in fashion by attending workshops or classes.
- Utilized specialized tools like curling irons and flat irons to achieve desired looks.
- Developed creative hairstyles for special occasions such as weddings, proms or other events.
- Applied color treatments including highlights, foils, balayage and ombre.
- Recommended products based on individual client needs such as shampoos, conditioners and styling aids.
- Provided expert consultation to clients on hair care, styling and coloring techniques.
Education
Hairstyling -
St. Clair College of Applied Arts And Technology
Windsor, None05-2005
Skills
- Customer relationship management
- Sales forecasting
- Market research
- Visual merchandising
- Inventory management
- Team leadership
- Customer service
- Effective communication
- Cross-selling techniques
- Conflict resolution
- Product and service knowledge
- Customer relationship building
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
Freelance Sales Representatives
Estée Lauder multibrand
08.2024 - Current
Beauty Manager
Shoppers drug mart
07.2018 - 07.2024
Beauty Advisor
Shoppers drug mart
02.2017 - 07.2018
Senior Hairstylist
Salon utopia
04.2000 - 06.2016
Hairstyling -
St. Clair College of Applied Arts And Technology