Natalie Tuglavina
St. John's,NL
Summary
Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Actress
ACTRA
09.2024 - Current
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Memorized lines quickly and delivered convincingly in different acting settings.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
- Researched roles by reading material or shadowing people similar to portrayed character.
- Enriched character development by researching historical context and cultural backgrounds relevant to role portrayals.
Bartender
The Adelaide Oyster House
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Barista
Water West
06.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sales Manager
American Eagle Outfiters
09.2016 - 05.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
No Degree - Energy Healing
Reiki Certified in Mikao Usi
St.johns08-2022
High School Diploma -
Heilig Kruz Schule
Germany, Bayern07-2015
Skills
I'm a 28 year old, in the service industry for as long as I have worked and have always added my hard work ethic and unique personality to any team I have entered
I have a strong work ethic and an open mind to learning new things I'm great at engagement with guest and strangers I know how to lead a team or work independently
From chill cafes to high dining I've done it all, I have seen people crumble under the stress of holidays and talked them through long nights at the bar or how to find the perfect fit of jeans
Its all an adventure to me and I'm ready for my next endeavor
Languages
English
Full Professional
German
Professional Working
Interests
- Fashion and Style
- Photography
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Backpacking and Hiking
- Growing herbs, vegetables, or fruits in home gardens
Timeline
Actress
ACTRA
09.2024 - Current
Bartender
The Adelaide Oyster House
09.2023 - Current
Barista
Water West
06.2022 - 08.2022
Sales Manager
American Eagle Outfiters
09.2016 - 05.2021
No Degree - Energy Healing
Reiki Certified in Mikao Usi
High School Diploma -
Heilig Kruz Schule
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