Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Tucker

Edmonton

Summary

Dynamic esthetician/lash artist/beauty educator with a proven track record, excelling in customer service and team leadership. Enhanced client satisfaction through tailored skincare plans and effective conflict resolution. Recognized for boosting employee morale and optimizing operations, driving significant improvements in service delivery and client retention.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

8
8
years of professional experience

Work History

Esthetician/lash Artist- Educator

Self Employed Services
04.2019 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, And micro-needling
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Facilitated training sessions for new estheticians, improving team skills and service quality.
  • Developed signature facial treatment, becoming highly requested service among clientele.
  • Led community workshops on skincare awareness, elevating spa's profile in local community.
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
  • Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
  • Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.
  • Troubleshot issues related to scheduling conflicts or dissatisfaction with services promptly in order to maintain high levels of client satisfaction.
  • Streamlined inventory management process by organizing stock based on demand levels which resulted in decreased waste.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Answered phone calls and emails to schedule client appointments.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Esthetician/Lead Educator

Studio J by Mahalo
02.2024 - 07.2024
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Manager

Evelin Charles West Location
04.2017 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Currently Studying - Upgrading

Norquest College
Edmonton, None

Skills

  • Customer service
  • Multitasking and organization
  • Customized skincare plans
  • Sanitation maintenance
  • Social media marketing
  • Skincare product sales
  • Eyelash extension application and training
  • Infection control
  • Scheduling
  • Superior attention to detail
  • Excellent team player
  • Relationship building and management
  • Advanced facial techniques
  • Consultative sales strategies
  • Verbal and written communication
  • Spa treatment services expert

Languages

English
Professional Working

Timeline

Esthetician/Lead Educator

Studio J by Mahalo
02.2024 - 07.2024

Esthetician/lash Artist- Educator

Self Employed Services
04.2019 - Current

Manager

Evelin Charles West Location
04.2017 - 10.2018

Currently Studying - Upgrading

Norquest College

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Natalie Tucker