Natalie Tena
Sonora
Summary
Dynamic Customer Service Representative with a proven track record at Taco Bell, excelling in problem resolution and relationship building. Recognized for enhancing service delivery and training new staff, I effectively managed high-stress situations while ensuring customer satisfaction and compliance with financial protocols. Committed to delivering exceptional service and operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Taco Bell
Jamestown, CA
08.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed orders efficiently, ensuring accuracy and adherence to company standards.
- Maintained cleanliness of the dining area, contributing to an inviting atmosphere for guests.
- Collaborated with team members to enhance service delivery during peak hours.
- Handled cash transactions securely, ensuring compliance with financial protocols.
- Adapted quickly to new menu items and promotional offers, informing customers effectively.
- Supported training of new staff on customer service policies and operational procedures.
- Received positive feedback from customers for exceptional service and attentiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
TLC
Sonora, CA07.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Staff training
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Additional Information
Always ready to go and do what told and will get it done!
Timeline
Customer Service Representative
Taco Bell
08.2025 - Current
High School Diploma -
TLC