Natalie Sousa
Toronto,ON
Summary
Goal-oriented Payroll and Human Resources Specialist with 10 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Jazz Aviation LLP
05.2023 - Current
- Taking initiative and responsibility in assisting customer for a positive experience and smooth operations
- Making decisions and problem solving as quickly as possible to benefit the flight procedures and passenger experience
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Provided timely and accurate information to customers regarding flight schedules, fares, and promotions
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations
- Demonstrated empathy and understanding when dealing with difficult customers, resulting in minimal customer dissatisfaction
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Bilingual Payroll and Human Resource Administrator
The Hive Marketing Strategy
02.2022 - 10.2023
- Audited payroll, benefits and prepared for year end processing such as T4 and yearend closing
- Preparing offer letters, termination letters and promotion letters for team members
- Resolved complex payroll issues and provided guidance to employees regarding payroll policies and procedures
- Researched and resolved Canadian and USA payroll discrepancies to ensure accuracy and compliance with federal, provincial and state regulations
- Assisted in the development and implementation of new department policies and procedures
- Conducted interviews with potential applicants and successfully identified the right candidate for the job
- Conducted exit interviews and analyzed results to uncover trends and identify areas of improvement in the workplace
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Enhanced policy comprehension by translating complex regulations into easily digestible written content.
- Streamlined company procedures by developing clear and concise internal policies and guidelines.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
Payroll Professional
CBI Health Group
08.2019 - 09.2021
- Preparation and administration of payroll for approximately 2000 employees, while auditing payroll processing reports for accuracy
- Processed New Hire employees with the Onboarding system UKG, also trained new hire HR team how to use the onboarding system within UltiPro
- Input payroll data accurately and ensure it is complete in the employee management system including new hire information, terminations, and payroll changes on a regular basis and make adjustments as required
- Implement salary increases, bonuses, additional changes, vacation request and manual adjustments in accordance with company policies and instructions
- Ensure Record of Employment forms are issued for separations of employment
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Discreetly handles details of a highly confidential and critical nature.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Payroll Administrator
Sleep Country
09.2018 - 05.2019
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Ensures completeness and accuracy of payroll data including employer and employee payroll taxes and
other deductions - Processed all requests for vacations, bonus, spiff and commissions. Data entry including: hours, adjustments, manual updates and other details relating to associates compensation.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Conducted orientation for New Hires via telephone conference calls or in person presentation
- Enroll new associates in extended health program. Manage and update current associates in the program including updates/changes to; beneficiaries, dependents, RRSP contributions, etc.
- Maintain and create reports for WSIB, WCB and WorkSafe monthly premium
Chief Administrative Officer And Administrative Assistant
Village Of Neilburg And Rural Municipality Of Hillsdale No 440
08.2015 - 05.2017
- Developed Contracts, Bylaws, Policy and Procedures to ensure they met the Government of Saskatchewan's legislation and the village's needs to maintain orderly conduct and the visions and objectives of council's platform for the municipality
- Oversaw management of operating procedures, budget, audit, revenue and expenditures, bank reconciliation, human resources, payroll, accounts payable and accounts receivable
- Maintained the 5-year capital projects and yearly budget, Organized the village maintenance such as resource allocation and financing for multiple departments as well maintaining the day-to-day activities and ratepayer inquiries
- Coordinated monthly Village of Neilburg meetings, prepared agendas, travel arrangements and accommodations, meeting documents and reports such as preparation of bylaws for the first and second readings, the finance planning analysis report and record minutes for the public's viewing
- Processed planning and building permits, ensuring that all plans meet the By-laws, Provincial Legislation and Policies and Procedures
- Developed working relationships between adjacent municipalities, Indigenous communities, constituents, members of parliament and multiple ministry employees; organized team of employees and council to meet for discussion of cross-functional tasks between departments.
- Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
Education
Certificate - Payroll Compliance
National Payroll Institute
Toronto, ONCertificate - Public Relations
University of Regina
Regina, SKCertificate - Advanced Local Government
University of Regina
12.2016
Skills
- Decision Making
- Customer Service
- Ability to Work Under Pressure
- Problem Resolution
- Recruitment
- Outstanding Communication Skills
- Microsoft Office Suite Proficiency
- Empathetic and Genuine
- Complaint Handling
- New Hire Processing
- Exceptionally Organized
Languages
French
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Details
Toronto, 306-307-7773, nataliesousa@live.com
Personal Information
Title: Administrator - Payroll and HR
Timeline
Customer Service Agent
Jazz Aviation LLP
05.2023 - Current
Bilingual Payroll and Human Resource Administrator
The Hive Marketing Strategy
02.2022 - 10.2023
Payroll Professional
CBI Health Group
08.2019 - 09.2021
Payroll Administrator
Sleep Country
09.2018 - 05.2019
Chief Administrative Officer And Administrative Assistant
Village Of Neilburg And Rural Municipality Of Hillsdale No 440
08.2015 - 05.2017
Certificate - Payroll Compliance
National Payroll Institute
Certificate - Public Relations
University of Regina
Certificate - Advanced Local Government
University of Regina
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