NATALIE SOLTANMORADI
San Diego
Summary
Operations-minded leader with expertise in workforce management, performance optimization, and process standardization. Experienced in managing teams, driving revenue targets, and leveraging CRM systems to build data-informed dashboards that improve forecasting and accountability. Strong background in employee coaching, policy compliance, and conflict resolution, with a focus on enhancing service delivery, retention, and organizational alignment.
Overview
2
2
years of professional experience
Work History
Senior Staffing Consultant
Ro Health
San Diego, California
09.2025 - Current
- Lead, coach, and manage a team of 8 junior staffing consultants, establishing clear KPIs, monitoring performance metrics, and driving accountability to achieve revenue and service targets.
- Own team-level revenue goals and operational performance metrics; analyze pipeline data, conversion rates, and productivity trends to ensure consistent target attainment and forecast accuracy.
- Conduct structured coaching and performance management conversations with behavioral health providers and internal staff, delivering actionable, data-driven feedback aligned with client evaluations and company policies.
- Investigate provider and client concerns by gathering statements, assessing risk, and facilitating fair, policy-compliant resolutions that protect service quality, client satisfaction, and workplace culture.
- Designed and implemented a Salesforce-based corrective action tracking system, creating dashboards to monitor trends, identify systemic gaps, and standardize performance management processes across teams.
- Leverage CRM systems to build operational reports and dashboards that inform leadership decision-making, improve forecasting, and enhance visibility into staffing performance metrics.
- Lead implementation of corporate rollouts and process changes, translating strategic initiatives into actionable team workflows, training plans, and measurable adoption outcomes.
- Champion brand-aligned customer service standards, embedding service excellence metrics into team performance expectations and operational reviews.
Staffing Consultant
Ro Health
San Diego, USA
05.2024 - 09.2025
- Coordinated operations for 70+ behavioral health providers across California public school districts, ensuring compliance with policy and performance expectations.
- Facilitated professional development workshops with Board Certified Behavior Analysts (BCBAs) to strengthen provider performance and service quality.
- Served as liaison between clients, providers, and leadership to address workplace challenges, promote communication, and uphold equitable practices.
- Utilized operational and performance data to recommend improvements in staffing efficiency and employee support.
Education
Bachelor of Arts - Psychology & Communications Minor
University of California, San Diego
San Diego, CA06-2024
Skills
- Project Management
- Salesforce implementation
- Operations Management
- Client relationship management
- Training & Development
- Accounts receivables management
- Customer service
- CRM software proficiency
References
References available upon request.
Timeline
Senior Staffing Consultant
Ro Health
09.2025 - Current
Staffing Consultant
Ro Health
05.2024 - 09.2025
Bachelor of Arts - Psychology & Communications Minor
University of California, San Diego