Natalie Rogers

• Sold and fitted dresses for brides-to-be.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.

The WESCO Utility division was acquired by REXEL.

While I gained valuable insight from being part of an acquisition of that size my position requirements, duties and management team remained intact.

Please refer to WESCO Utility job description.

• Developed and implemented sales strategies to increase customer loyalty and retention.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports for high value contracts.
• Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
• Collaborated with internal departments to identify and manage demand for material and services.
• Identified and resolved supply chain issues to mitigate delays and production disruptions.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Quoted prices, credit terms and other bid specifications.
• Reported on supply chain KPIs to verify compliance with established standards.
• Prepared bids and proposals to submit to clients and secure new business.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.