Natalie Rehfeldt
Chino Hills
Summary
Hospitality professional with strong track record in guest services and problem resolution. Possesses excellent communication and interpersonal skills, adaptable to dynamic environments. Reliable, empathetic, and focused on delivering high-quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician
Autism Learning Partners
06.2024 - Current
- Conducted data collection and analysis to monitor client behavior patterns and treatment effectiveness.
- Developed and maintained positive relationships with clients and families to encourage participation in therapy sessions.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Learned specialized behavior approaches to implement behavioral strategies.
Babysitting
Nextdoor.com
01.2018 - Current
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Engaged with children on individual basis to build positive, trusting relationships.
- Enforced rules to teach good manners and maintain safe environment.
- Took children to and from school and extra-curricular activities.
Caregiver
Oakmont Senior Living
08.2023 - 07.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Consulted with client care team to continually update care plans.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Personal Caregiver
Nextdoor.com
06.2023 - 06.2024
- Provided personal/ emotional care and companionship to elderly clients in their homes.
- Monitored clients' activity levels to help against mental health decline.
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Bakery Associate
85c Degrees Bakery Cafe
12.2022 - 06.2023
- Monitored product temperatures during baking process.
- Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
- Assisted in packaging and boxing of baked goods.
- Cleaned shelves, counters and tables to maintain organized store.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Weighed ingredients accurately according to recipe instructions.
- Stocked shelves with freshly-baked items as needed throughout day.
Retail Associate
Miniso
11.2021 - 12.2022
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Office Helper
Thin Metal Sales
12.2021 - 11.2022
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Followed safety processes for all manual and electric cleaning equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Transported trash and hazardous waste to appropriate disposal area.
- Restocked supplies, replacing toiletries, liners and soaps.
Extracurricular Vet Class
Don Lugo
08.2018 - 12.2018
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Dispensed medications orally or topically as directed by veterinarian.
- Delivered attentive, courteous service to promote overall satisfaction.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Sterilized and maintained veterinary care instruments and equipment.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Clipped animals' claws and polished teeth to maintain hygiene.
Education
High School Diploma -
Chino Hills High
12.2021
Skills
- Customer Service
- Cleanliness
- Meal Preparation
- First Aid and Safety
- Crisis intervention
- Strong Ethics
- Complex Problem-Solving
- Multitasking and Organization
Accomplishments
First Aid, CPR, and AED Certificate
Food Handling & Safety Certificate
Certification
Food Handler's Certification - 2023
CPR Training - 2023
Timeline
Behavior Technician
Autism Learning Partners
06.2024 - Current
Caregiver
Oakmont Senior Living
08.2023 - 07.2024
Personal Caregiver
Nextdoor.com
06.2023 - 06.2024
Bakery Associate
85c Degrees Bakery Cafe
12.2022 - 06.2023
Office Helper
Thin Metal Sales
12.2021 - 11.2022
Retail Associate
Miniso
11.2021 - 12.2022
Extracurricular Vet Class
Don Lugo
08.2018 - 12.2018
Babysitting
Nextdoor.com
01.2018 - Current
High School Diploma -
Chino Hills High
Volunteer Work
- Scout Work, 08/01/2015, 12/31/2018, Worked under different objectives. Helped natural landmarks.
- Don Lugo Agricultural Department, 08/01/2018, 12/31/2018, Worked with animals hands-on. Was expected to give them shots, feed them, and make them feel comfortable
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