Natalie Reeves
Long Beach
Summary
Detail-oriented administrative professional with expertise in managing patient records, appointment scheduling, and insurance verifications. Bilingual communication skills enhance patient interactions, ensuring efficient clinic operations.
Overview
11
11
years of professional experience
Work History
Clinic Administrative Assistant
Fresenius Medical Center
05.2022 - 02.2026
- Managed appointment scheduling and patient records using electronic health record systems.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Processed insurance verifications to ensure accurate billing and minimize payment delays.
- Contributed to a welcoming clinic environment through professional demeanor and excellent customer service skills.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Participated in staff meetings to provide insights on process improvement initiatives that led to enhanced clinic performance.
Caregiver
In Home Supportive Services
11.2018 - 01.2022
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Coordinated transportation for clients to medical appointments while ensuring comfort and safety.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Receptionist
One Stop Credit Repair
12.2016 - 12.2017
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Facilitated effective communication between departments, enhancing collaboration and workflow.
- Maintained accurate records of incoming and outgoing correspondence to support organizational tasks.
- Coordinated office supplies inventory, optimizing resource management and cost-effectiveness.
- Handled multi-line phone system, providing exceptional customer service to clients and visitors.
- Assisted with onboarding new clients and securing paperwork completion.
Certified Nursing Assistant
Bel Tooren Villa Convalescent Hospital
03.2015 - 12.2016
- Monitored vital signs to detect changes in patient conditions.
- Collaborated with nursing staff to implement care plans effectively.
- Provided emotional support to patients and families during recovery processes.
- Implemented infection control measures to enhance patient safety standards.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Diagnostic Medical Sonography
National Polytechnic College
Lakewood, CA08-2018
No Degree - Certified Nursing Assistant
Technical College South Gate
South Gate, CA02-2015
Skills
- Administrative support experience
- Professionalism and discretion
- Positive attitude
- Problem-solving
- Attention to detail
- Detail Oriented
- Bilingual- Spanish/English
- Willingness to learn
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Clinic Administrative Assistant
Fresenius Medical Center
05.2022 - 02.2026
Caregiver
In Home Supportive Services
11.2018 - 01.2022
Receptionist
One Stop Credit Repair
12.2016 - 12.2017
Certified Nursing Assistant
Bel Tooren Villa Convalescent Hospital
03.2015 - 12.2016
Diagnostic Medical Sonography
National Polytechnic College
No Degree - Certified Nursing Assistant
Technical College South Gate