Natalie Reeves
North Vancouver
Summary
Driven marketing professional with a passion for wellness, community engagement, and brand storytelling. Strong background in digital marketing, customer experience, and brand strategy, with expertise in developing and executing impactful campaigns that enhance brand awareness and drive growth. Experienced in retail and operations, with a deep understanding of customer behavior and a proven ability to optimize the customer journey. Skilled in content creation, social media management, and client relations, leveraging data-driven strategies to boost engagement and business success. A collaborative team player with strong communication and leadership skills, dedicated to building meaningful connections and delivering innovative marketing solutions.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lululemon
11.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Freelancer
Self Employed Services
02.2023 - Current
- Managed and maintained company social media accounts, creating engaging content and growing audience reach.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Designed and updated company website's to enhance user experience and brand consistency.
- Developed digital marketing strategies to improve online presence and engagement.
- Created website compositions and graphics for clients
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
Server
Beach House Restuarant
05.2022 - 10.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Marketing Coordinator
Paper Sword B2B Marketing
11.2020 - 08.2021
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print and email campaigns
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Server
Capilano Golf and Country Club
05.2019 - 08.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setup and breakdown of events, maintaining an organized and efficient work environment.
Sales Associate
Plenty
04.2018 - 08.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Education
Bachelor of Arts - Communication And Media Studies With Honours
Carleton University
Ottawa, ON12-2022
Skills
- Works Well in Team Environments
- Attention to detail
- Effective communication
- Brand Management
- Digital Marketing
- Data Analysis
- Media Negotiations
- Client relationships
- Social Media Content Creation
- Business Development
- SEO Strategy and Execution
- Market Research
Timeline
Sales Associate
Lululemon
11.2024 - Current
Freelancer
Self Employed Services
02.2023 - Current
Server
Beach House Restuarant
05.2022 - 10.2024
Marketing Coordinator
Paper Sword B2B Marketing
11.2020 - 08.2021
Server
Capilano Golf and Country Club
05.2019 - 08.2019
Sales Associate
Plenty
04.2018 - 08.2018
Bachelor of Arts - Communication And Media Studies With Honours
Carleton University
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