Natalie Recabarren
Calgary,AB
Summary
Dynamic veterinary professional with proven customer service skills at Creekside Veterinary Hospital. Expert in Avimark Software, ensuring efficient appointment scheduling and accurate record management. Recognized for maintaining a sterile surgical environment and enhancing client satisfaction through effective communication and teamwork. Committed to continuous learning and delivering exceptional care in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Assistant / Receptionist
Creekside Veterinary Hospital
Calgary
08.2022 - 12.2022
- Served as an enthusiastic and helpful first point of contact for new clients and referring veterinarians.
- Knowledgeable in using Avimark Software.
- Scheduled appointments, answered the phone, and executed other clinical task as required.
- Cared for all surgical materials and equipment, and kept the operating room properly stocked and prepared for surgery.
- Restrained pets of all sizes and temperament.
- Maintained the cleanliness of kennels, exam rooms and labs and adhered to all sanitation and safety standards.
- Assisted with walking, feeding, and picking up after the animals
- Performed front-desk duties and processed payments, refunds and credits as needed.
- Carefully managed record requests between other hospitals and specialty practices.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, radiology and heartworm test logs.
- Dispensed Medication for patients.
- Managed lab equipment and tools.
- Prepared veterinary sample and maintained a sterile, organized, and surgical environment.
Assistant Manager
Pet Valu
Calgary, AB
03.2018 - 07.2021
- Opened and closed store at scheduled shifts, ensuring operational readiness.
- Entered orders into inventory system and processed claims efficiently.
- Placed product orders to support daily operations and inventory needs.
- Balanced cash registers, handled bank deposits, and managed cash outs.
- Maintained cleanliness of store front and dog wash area.
- Sanitized environment to ensure health and safety for pets and customers.
- Created employee schedules to optimize staffing efficiency.
- Trained new employees on store procedures and customer service standards.
- Organized adoption events with rescues we collaborated with.
Education
Practical Herbalist Diploma -
Wildrose College
Calgary, Alberta09.2025
High School Diploma -
Saint Annes High School
Calgary, Alberta06.2015
Skills
- Customer service skills
- Team collaboration
- Independent work
- Performance under pressure
- Problem-solving
- Troubleshooting
- Enthusiasm and confidence
- Reliability
- Willingness to learn
- Verbal and written communication
- Computer literacy
- Attention to detail
- Project management
- Initiative and effort
Certification
- Hair and Skin Laser Technician Certification
- Protect Security Staff Training AGLC
- Pet Behaviour and Health
References
References available upon request
Timeline
Veterinary Assistant / Receptionist
Creekside Veterinary Hospital
08.2022 - 12.2022
Assistant Manager
Pet Valu
03.2018 - 07.2021
Practical Herbalist Diploma -
Wildrose College
High School Diploma -
Saint Annes High School
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