Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Rangel

San Pedro

Summary

Dynamic Certified Medical Assistant with a proven track record at United Urgent Care and Wellness Center, excelling in patient scheduling and compassionate care. Adept at maintaining HIPAA compliance and enhancing workflow organization, I effectively reduced patient wait times while fostering a welcoming environment, ensuring exceptional service and satisfaction.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

United Urgent Care and Wellness Center
09.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Team Member

Zuzu's Petals
03.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.

Assistant Manager

Jersey Mike's Subs
01.2021 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

Medical Assistant - Medical Assistant

California Healing Arts College
Carson, CA
09-2024

San Pedro Senior High School
San Pedro, CA
06-2021

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Clinical documentation
  • Electronic health records
  • Vital sign monitoring
  • Inventory management
  • Conflict resolution
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Patient education
  • Telephone etiquette
  • Workflow organization
  • Customer service
  • Maintaining confidentiality
  • Reliable team player
  • Compassionate
  • Procedure assistance
  • Insurance verification

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Limited Working

Timeline

Certified Medical Assistant

United Urgent Care and Wellness Center
09.2024 - Current

Team Member

Zuzu's Petals
03.2024 - 09.2024

Assistant Manager

Jersey Mike's Subs
01.2021 - 03.2024

Medical Assistant - Medical Assistant

California Healing Arts College

San Pedro Senior High School

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