Natalie Ramirez
Rancho Cucamonga
Summary
Elevated customer satisfaction by delivering tailored solutions based on individual needs. Strengthened client loyalty through proactive engagement and service-oriented actions. Achieved positive outcomes by applying critical thinking and effective communication in customer interactions.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Haven Orthopedics and Spine Institute
Rancho Cucamonga, CA
06.2023 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Streamlined communication between providers and patients, enhancing service delivery.
- Managed scheduling of appointments, improving patient flow and operational efficiency.
- Developed and implemented referral tracking system, increasing accuracy in follow-ups.
- Processed referral requests from patients, doctors and other health care professionals.
Customer Service Representative
U-ACE Inc.
Fontana, CA
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier/ Foodrunner
Shakey's Pizza Parlor
Rancho Cucamonga, CA
04.2016 - 02.2022
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reviewed new promotions and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Server
Famous Dave's Bar-B-Que
Rancho Cucamonga, CA
12.2018 - 10.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Assistant
Punchbowl Social
Rancho Cucamonga, CA
11.2018 - 07.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
El Torito
Rancho Cucamonga, CA
12.2016 - 10.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Assistant
Auto Club Speedway
Fontana, CA
02.2016 - 03.2016
- Organized resources, records and personnel to accomplish aggressive targets.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Helped with payroll for the department.
- Assisted the manager with all the art projects for the up coming events.
Cashier
Wetzel's Pretzels
Ontario, CA
04.2015 - 01.2016
- Answered questions about pricing and addressed customer concerns.
- Restocked and organized merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Collected and authorized payments of guests.
Education
No Degree -
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Etiwanda High School
Etiwanda, CA05.2014
Skills
- Coordinated data collection, formatting, and completion of report preparation
- Utilized sales expertise to manage consultative sales conversations and advance customer needs
- Investigated complaint details, coordinated corrective actions, and completed follow-up closure for each case
- Monitored order accuracy, picked items, and processed shipments to complete fulfillment requirements
- Executed inbound and outbound calling to handle customer interactions and follow up on requests
Timeline
Referral Coordinator
Haven Orthopedics and Spine Institute
06.2023 - Current
Customer Service Representative
U-ACE Inc.
08.2020 - Current
Server
Famous Dave's Bar-B-Que
12.2018 - 10.2020
Server Assistant
Punchbowl Social
11.2018 - 07.2019
Server
El Torito
12.2016 - 10.2018
Cashier/ Foodrunner
Shakey's Pizza Parlor
04.2016 - 02.2022
Assistant
Auto Club Speedway
02.2016 - 03.2016
Cashier
Wetzel's Pretzels
04.2015 - 01.2016
High School Diploma -
Etiwanda High School
No Degree -
Chaffey College