Natalie Perez

Riverside

Summary

Dedicated Customer Service Professional with 5+ years of experience in fast-paced, administrative environments. Proven expert in resolving escalated issues and streamlining operations to improve the client experience. Combines a high level of empathy with a technical background in payroll and billing, ensuring 99% accuracy in data-sensitive communications. A proactive team player committed to clear communication and efficient problem-solving.

Overview

years of professional experience

Work History

Time Keeper / Accounting Assistant

Total transportation logistics

02.2021 - 05.2026

Maintain accurate general ledgers, reconcile bank statements, and resolve discrepancies
Reconciled customer accounts, posted payments, and performed regular account analysis to maintain financial accuracy
Processed and verified shipping documents (Bill of Lading, Air Waybill, Commercial Invoices, Packing Lists) to ensure billing accuracy
Prepare accurate invoices for international (ocean/air) and domestic (ground) shipments, including freight costs, duties, taxes, and accessorial charges
Track outstanding invoices, post payments, and follow up on overdue accounts
Generate billing reports, analyze trends, and assist with month-end closing
Respond to billing inquiries, resolve disputes, and send payment reminders
Maintain accurate records of employee work hours, absences and overtime to ensure proper payroll processing and labor law compliance
Enter time data into Kronos
Address missed punches, missing information or attendance with employees and supervisors
Track vacation, sick and personal leave time
Monitor and record employee attendance, including clock ins/outs, breaks, and overtime

Customer Service Representative / Front Desk Recep

Ocflavors

09.2019 - 01.2021

Ensure accurate tracking, support audits, and feed customer feedback (e.g., flavor trends) to product development
Enter, track, and manage domestic, export, and consignment orders from placement to delivery
Answer calls, emails, and chats, addressing questions about products (flavors, ingredients) and services
Investigate and resolve customer complaints, product issues, and delivery discrepancies
Process invoices, credit/debit notes, manage customer accounts, and update databases
Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
Train new employees on CRM software and customer service best practices to deliver a high-quality customer experience
Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
Handled multi-line phone system, directing calls efficiently to appropriate personnel.
Provided administrative support to management, streamlining daily workflow processes and enhancing productivity.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.

Hr assistant admin

Evan’s food west inc

02.2018 - 03.2019

Welcomes new employees to the organization by conducting orientation
Provides payroll information by collecting time and attendance records
Submits employee data reports by assembling, preparing, and analyzing data
Maintains employee information by entering and updating employment and status-change data
Provides secretarial support by entering, formatting, and printing information
Organizes work
Answers the telephone, relays messages, and maintains equipment and supplies
Maintains employee confidence and protects operations by keeping human resource information confidential
Maintains quality service by following organization standards
Experience in scheduling, coordinating, and dispatching trucks

Education

Options for youth

Chino, CA

Skills

Data entry proficiency
Time tracking tools
Calendar management

Payroll processing
Excel proficiency

Timeline