Natalie Paun
Thunder Bay,Ontario
Summary
To Whom it may concern,
I am a professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
E.S. Fox
03.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Processed timesheets/invoices/packing slips and purchase requisitions and P2000 reports and inquiries
- hotel/travel bookings
- Sent out manpower requests to our local unions
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution/prepared FED Ex
- Document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Processed expense reports, ensuring timely reimbursement for employees.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
Administrative Assistant
GFL Environmental
07.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered calls and scheduled septic, porta and industrial services
- Created customer profiles
- Took Customer Payments (cheque, cash Credit)
- Filed
- Demonstrated time management in an extremely fast paced business
Admin Assistant/File Clerk/Caseload Planner
Victorian Order of Nurses (VON)
12.2006 - 06.2020
- Performed data entry on a high volume patient files ensuring accurate entry of notations, consent forms and other relative information into patient charts
- Interpret doctors orders and prepare appropriate documentation ensuring all files and patient information is sent to the proper recipient including the LHIN, Dilico, Physician or hospital to ensure continuum of care.
- Execute quarterly patient chart audits ensuring accuracy of information and documentation including all relevant notations, consent forms, med orders etc.
- Prepare required patient charts for staff in all departments and ensure all paperwork is replenished in the Resource Room
- Monitor Automated Provider Reports, input appropriate data and arrange follow through accordingly to achieve positive care results
- Track and maintain supplies for the district ensuring all medical and office items are appropriately stocked, placing orders as necessary
- Receive and prepare medical supply orders to clients in the community (ex. for catheter, would, vac care etc)
- Coordinated schedules for all departments including nursing, home support, foot care and Dilico within the District of Thunder Bay ensuring appropriate staff was available and patient care was provided and staffing requirements were met and shifts were covered
- Performed daily data entry of initial visits, discharges, all updated and PED (probable Expected discharges in coordination with the LHIN, meeting deadlines
- Confirm and correct daily Reports of Service for each service provider for all departments in preparation for payroll
- Intake- received all referrals from CCAC for each Department and entered them all in Gold Care/Procura data bases before scheduling them
Education
No Degree - Social Service Work Diploma- Honors
Confederation College
Thunder Bay, ON06-2005
High School Diploma -
St. Patrick High School
Thunder Bay, Ontario06-1998
Skills
I am a positive and flexible Administrative Professional with extensive experience I am a dedicated individual with excellent multi-tasking skills and a strong ability to work well under pressure and under minimal supervision
Languages
English
Full Professional
Timeline
Receptionist Administrator
E.S. Fox
03.2023 - Current
Administrative Assistant
GFL Environmental
07.2022 - 10.2022
Admin Assistant/File Clerk/Caseload Planner
Victorian Order of Nurses (VON)
12.2006 - 06.2020
No Degree - Social Service Work Diploma- Honors
Confederation College
High School Diploma -
St. Patrick High School
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