Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Papageorgiou

Laval,QC

Summary

Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 12 years of billing-related experience. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues. Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts. Ambitious Collections Manager desiring to help companies get more money owed using tried and true tactics that work effectively. Eager to take on high-volume operations in any type of industry. I have excellent knowledge in banking therefore it makes me very comfortable to work with any financial matter/situation. My communication skills are excellent and I am always understanding and kind to all customers no matter what the circumstances are, that gives me excellent collection results.

Overview

33
33
years of professional experience

Work History

Collections Manager

Better Business Solutions
02.2021 - Current
  • Researched accounts and completed due diligence to resolve collection problems.
  • Help other collectors, monitoring phone calls and letters.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Handle customer complaints and find a solution
  • Customer Service quality assurance
  • Documented interactions in computer database and updated information.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Established procedures for collection of past due amounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Generated and distributed current statements to customers.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.

Self-Employed Event Planner & Caterer

Hulaballoo-Elegant Lunches And Catering
03.2009 - Current
  • Coordinated schedules and timelines for events.
  • Coordinated with participating vendors during event planning.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Conferred with event staff at event site to coordinate details.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Consulted with customers to determine objectives and requirements for events.

Retail Store Owner

Hulaballoo
10.2007 - 06.2011
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Commercial Senior Customer Service Representative

Bank Of Montreal
04.1990 - 10.2000
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Provided primary customer support to internal and external customers.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Completed customer applications and updated records to reflect current information.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Certificate in Management - Management

McGill University
Montreal, QC
05.1996

High School Diploma -

TMR Catholic High School
Montreal, QC
06.1983

Skills

  • Billing Understanding
  • Customer Notifications
  • Financial Transactions
  • Past Due Procedures
  • Expertise in Invoice and Payment Transactions
  • Performance Improvement
  • Bank Security Expertise
  • Credit Application Review
  • Managing Defaults
  • Collection Calls
  • Customer Relations
  • Invoicing
  • Accounts Payable Specialist

Timeline

Collections Manager

Better Business Solutions
02.2021 - Current

Self-Employed Event Planner & Caterer

Hulaballoo-Elegant Lunches And Catering
03.2009 - Current

Retail Store Owner

Hulaballoo
10.2007 - 06.2011

Commercial Senior Customer Service Representative

Bank Of Montreal
04.1990 - 10.2000

Certificate in Management - Management

McGill University

High School Diploma -

TMR Catholic High School

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