Natalie O'Brien
Windsor,ON
Summary
Hardworking Master of Social Work student with extensive experience within the customer service industry. Driven by identifying and advocating for client's needs. Exceptional communication and time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender and Server
Spago Trattoria
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Cash Office Clerk and Supervisor
Sobeys Extra
09.2018 - Current
- Completed opening and closing duties which included balancing the cash office and tills.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Managed line ups and assisted cashiers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Field Placement Student
Windsor-Essex Children's Aid Society
09.2023 - 04.2024
- Mentored in the Family Service Department.
- Continuously engaged with clients and contact collaterals via phone call and e-mail.
- Collaborated with other working professionals to best assist clients.
- Wrote concise and detailed contact logs.
- Advocated for clients and assisted them to the best of my ability.
- Connected clients with community partners to assist with housing, education, and healthcare needs.
Team Member
Tim Hortons
09.2017 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked front counter, drive-thru and other areas.
Education
Master of Social Work -
University of Windsor
Windsor, ON04.2025
Bachelor of Social Work -
University of Windsor
Windsor, ON04.2024
Skills
- Strong multitasking
- Clear and effective communication
- Engaging personality
- Organizational ability
- Memory retention
- Efficient under pressure
Certification
- Smart Serve Certified
- Car Seat Training
- Forensic Interview Training
- Mental Health First Aid
Timeline
Field Placement Student
Windsor-Essex Children's Aid Society
09.2023 - 04.2024
Bartender and Server
Spago Trattoria
08.2021 - Current
Cash Office Clerk and Supervisor
Sobeys Extra
09.2018 - Current
Team Member
Tim Hortons
09.2017 - 08.2018
Master of Social Work -
University of Windsor
Bachelor of Social Work -
University of Windsor
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