Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Natalie Tran

Natalie Tran

Vancouver,BC

Summary

Creative Customer Service with more than 5 years of FnB experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques.

Amicable FnB maintaining orderly and tidy work areas, kitchen work stations and retail display cases. Offering outstanding customer service and collaboration skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bakery Assistant

Bale 691 E Broadway
Vancouver, BC
02.2021 - Current
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Washed dishes and sanitized prep area at end of each shift.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.

Assistant Restaurant Manager

Ngon Banhmi and tea
Vancouver, BC
10.2019 - 02.2021
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Barista

xing fu tang
Vancouver, BC
05.2019 - 11.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Drink Maker

Dingtea Renfrew
Vancouver, BC
03.2019 - 05.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Barista Manager

heekcaa by heytea (Vietnam)
Hai Phong, Haiphong
07.2016 - 12.2017
  • Ran errands to support daily needs of management.
  • Scheduled meetings and managed calendar.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Arts - Culinary Arts

LaSalle College
Vancouver, BC
10.2020

Skills

  • Customer Service
  • Flexible Hours
  • Quality Assurance
  • Safety and Cleanliness Standards
  • Food Safety
  • Available Nights, Weekends and Holidays
  • Cash Counting
  • Cleaning and Sanitizing
  • Stocking and Shelving

Certification

  • Food safe level 1

Timeline

Bakery Assistant

Bale 691 E Broadway
02.2021 - Current

Assistant Restaurant Manager

Ngon Banhmi and tea
10.2019 - 02.2021

Barista

xing fu tang
05.2019 - 11.2019

Drink Maker

Dingtea Renfrew
03.2019 - 05.2019

Barista Manager

heekcaa by heytea (Vietnam)
07.2016 - 12.2017

Associate of Arts - Culinary Arts

LaSalle College

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