Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATALIE NADEAU

NATALIE NADEAU

Rockland,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Administrator

Dentistry@Wendover
01.2024 - Current
  • Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
  • Extensive data entry of patient records
  • Reduced missed appointments with timely reminder calls and follow-up communications.
  • Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
  • Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Community Manager

Tania The Herbalist
04.2023 - 08.2023
  • Planned and executed promotional activities to drive community engagement
  • Lead generation through social media outlets
  • Interact with online community to create engagement
  • Enrol members to workshops
  • Keep track of all leads and maintain with follow ups/ updating database
  • Attend multiple social selling workshops through Kelly Roach coaching.

Consumer Inside Sales

Rogers Communications
02.2019 - 07.2022
  • Customer Service driven
  • Trouble shooting and over the phone technical support
  • Extensive Data Entry
  • Answered customers' questions regarding products, prices, and availability
  • Managed friendly and professional customer interactions
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
  • Used CRM software to maintain detailed contact logs and account records.

Aesthetician

Benefit Cosmetics Boutique & Brow Bar
06.2015 - 08.2017
  • Build a relationship with clients to gain trust during their services
  • Provide brow services to clients
  • Book appointments for clients
  • Sell product to reach targeted sales and service goals
  • Clean, maintain and stock work area daily.

Logistics & Customer Account Manager

PDI
08.2012 - 12.2015
  • Manage customer accounts and maintain a positive relationship
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations
  • Monitored performance of logistics operations to identify areas for improvement
  • Created reports to provide insights into logistics operations and performance
  • Conducted investigations to resolve issues related to logistics.

Education

Advanced Medical Aesthetics - Aesthetics

Gina’s College
Ottawa, ON

Hospitality & Tourism -

Conestoga College
Kitchener, ON

Skills

  • Customer Service and Assistance
  • Intermediate computer skills
  • Ability to Work Independently
  • Calm and Professional Under Pressure
  • Self-Driven and Motivated
  • Results and Deadline-Driven
  • Proactive Team Player
  • Positive Communication Skills
  • Typing Skills 80wpm
  • Online Marketing and Advertising

Languages

English
Native or Bilingual

Timeline

Administrator

Dentistry@Wendover
01.2024 - Current

Community Manager

Tania The Herbalist
04.2023 - 08.2023

Consumer Inside Sales

Rogers Communications
02.2019 - 07.2022

Aesthetician

Benefit Cosmetics Boutique & Brow Bar
06.2015 - 08.2017

Logistics & Customer Account Manager

PDI
08.2012 - 12.2015

Advanced Medical Aesthetics - Aesthetics

Gina’s College

Hospitality & Tourism -

Conestoga College

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NATALIE NADEAU