Natalie Muniz
Crestline
Summary
Compassionate Substance Abuse Counselor with broad background in providing emotional support and guidance to individuals struggling with addiction and mental health. Skilled in implementing effective treatment plans, facilitating group therapy sessions, and maintaining detailed case notes. Strong interpersonal skills with ability to build trust and rapport quickly. Contributes positively to team dynamics and consistently demonstrates commitment to customer satisfaction through empathetic care and respect for patient needs.
Overview
9
9
years of professional experience
Work History
Behavioral Health Specialist Mobile Crisis
Riverside County Behavioral Health
Riverside, CA
06.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used Software to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Conducted comprehensive assessments for clients' behavioral health needs.
Substance Abuse Counselor
MFI Recovery
05.2019 - 09.2022
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history
- Provided comprehensive case management services, created treatment plans, and connected clients and families to
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Monitored client progress to make necessary adjustments for client success.
- Provided supervision and mentorship to counseling interns, fostering professional development within the field of addiction treatment.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Facilitated family involvement in the recovery process, providing education on addiction dynamics and supporting healthy communication skills among family members.
Admissions Coordinator
West Coast Treatment Center
07.2016 - 05.2019
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming clients , promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and
- Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective student interest.
Education
CADC I - Certified Alcohol, Drug Counselor
CCAPP Academy
Hemet, CAGED -
Miraloma Adult School
Riverside, CASkills
- Discharge planning
- Suicide risk assessment
- Behavioral treatment service
- Mental health assessment
- Assessment reports and other documentation
- Motivational interviewing
- Crisis intervention
- Individual counseling
- Support services
- Group facilitation
- Admission
- Orientation
Timeline
Behavioral Health Specialist Mobile Crisis
Riverside County Behavioral Health
06.2023 - Current
Substance Abuse Counselor
MFI Recovery
05.2019 - 09.2022
Admissions Coordinator
West Coast Treatment Center
07.2016 - 05.2019
CADC I - Certified Alcohol, Drug Counselor
CCAPP Academy
GED -
Miraloma Adult School