Natalie Moreno
Welland,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Site Administrator
Greenwin Corp.
North York, ON
03.2018 - 01.2024
- Professionally and courteously screen and handle all telephone, walk-in inquiries and appointments from residents
- Maintain high level of client satisfaction by being flexible in my means of communication that works best with each resident
- Responsible for communicating with the Property Manager, site staff, technicians and other respective departments on a regular basis to ensure site needs are reported and met
- Assist in producing marketing related material required for rental and administration of suites
- Responsible for processing tenant applications ensuring effective and precise filing
- In charge of ensuring timely processing and recording of resident payments and deposits via several payment methods including interact, cheque, and online payments
- Ensure N9, N11 notices are processed with head office and with tenants
- Attend to and handle high stressful situations concerning residential issues.
- Provided technical support for users with hardware and software issues.
ESL Teacher
Media Kids Academy
Chonburi, Thailand
11.2016 - 10.2017
- Teach communicative language to high school students in Thailand
- Generate and implement weekly lesson plans to keep students engaged while developing their English skills progressively
- Created and administer exams for students to understand level of comprehension
- Prepared and facilitated weekly activities for students depending on each individual’s level of English
- Participated in weekly morning talks to motivate class.
- Distributed academic resources and study materials to help students prepare for examinations.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
Social Service Worker/ Staff Relief
Johnson’s Children Services Inc.
Brampton, ON
01.2012 - 02.2016
- Created, implemented, and participated in S.M.A.R.T Plan of care for foster children/youth
- Supervisor 4+ foster homes within the Greater Toronto Area (GTA) lending support to junior service workers
- Provided one-on-one counselling to foster children at the foster home in order to develop trusting relationships for youth under my care
- Maintained up to date health, behavioural, hygienic, educational, constructive child/youth logs and assessed for any concerning patterns
- Responsible for dispensing medication for foster children/youth/adults with mental health issues
- Assisted and participated in daily life activities with children/youth including transporting foster children/youth to any medical, academic, legal and/or recreational appointment or activity
- Worked with children with behavioral and mental health issues.
Administrative Assistant/ Referral Consultant Assistant
AssessMed Inc.
Mississauga, ON
08.2009 - 01.2016
- Responsible for creating and maintaining accurate personnel records using the software SmartSimple
- Ensured that necessary appointment details were delivered to clients, assessors, and claimants were delivered with appropriate timely notice and accuracy
- Informed insurers, legal counsel, medical professionals and claimants about the services offered, expectations and other questions as necessary
- Scheduled assessments for claimants as per their availability and location
- Responsible for training new employees
- Analyzed and resolved claimant concerns/complaints in a timely, efficient and thorough manner in order to maintain their goodwill and continued support while ensuring their satisfaction
- Arranged travel for medical professionals, lawyers, or claimants (booking flights, hotels, transportation, interpreters and room rentals)
- Routinely worked under pressure to avoid complaints while ensuring high level of accuracy
- Initiated and recommend new operational procedures that resulted in a more efficient way of delivering 100s of notifications of upcoming appointments
- Administrative tasks as assigned.
Education
Bachelors of Social Science -
York University
06.2016
TESOL Certificate -
Oxford Seminars
05.2012
Social Service Worker Diploma -
Sheridan College Institute of Technology and Advanced Learning
04.2012
Skills
- Bilingual (English and Spanish) administrative assistant with a bachelor’s degree in Social Science and background working as an administrative professional in a variety of settings looking to lend my dynamic and highly organized administrative skills to an institute Proficient in Microsoft office Excellent communication and people skills, offer complete support, and skilled with computers Especially effective at managing phone calls,scheduling, coordinating with clients, calendar management, attention to detail and record keeping
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Site Administrator
Greenwin Corp.
03.2018 - 01.2024
ESL Teacher
Media Kids Academy
11.2016 - 10.2017
Social Service Worker/ Staff Relief
Johnson’s Children Services Inc.
01.2012 - 02.2016
Administrative Assistant/ Referral Consultant Assistant
AssessMed Inc.
08.2009 - 01.2016
Bachelors of Social Science -
York University
TESOL Certificate -
Oxford Seminars
Social Service Worker Diploma -
Sheridan College Institute of Technology and Advanced Learning
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