Natalie Mckee
Tracy,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experience for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Human Resources Specialist
U.S. Army Reserve
06.2010 - 05.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Administrative Specialist
Department Of Defense
08.2017 - 10.2021
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Conducted research to assist with routine tasks and special projects.
Hairstylist
Self Employed
05.2003 - 04.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed loyal following of clients by providing high-quality services.
Skills
- Running Reports
- Customer Service and Assistance
- Client Retention
- Order Entry
- Calm and Professional Under Pressure
- Inventory
- Organized
Timeline
Administrative Specialist
Department Of Defense
08.2017 - 10.2021
Human Resources Specialist
U.S. Army Reserve
06.2010 - 05.2022
Hairstylist
Self Employed
05.2003 - 04.2015
Similar Profiles
Adazia WrightAdazia Wright
IT Specialist at U.S. Army ReserveIT Specialist at U.S. Army Reserve
DeMario CochranDeMario Cochran
Communications Specialist/Petroleum Supply Specialist at U.S. Army ReserveCommunications Specialist/Petroleum Supply Specialist at U.S. Army Reserve
Imilie McCutchenImilie McCutchen
Staff Administrative Specialist at U.S. Army Reserve CommandStaff Administrative Specialist at U.S. Army Reserve Command
Jessica VeraJessica Vera
HR Specialist at U.S. Army Reserve-CaliforniaHR Specialist at U.S. Army Reserve-California
Ismael Sagrero PartidaIsmael Sagrero Partida
Demolition Crew Member at RJ Commercial FlooringDemolition Crew Member at RJ Commercial Flooring