NATALIE MCCORT
Sacramento
Summary
Dynamic hospitality professional with a proven track record at Lifetime Athletic Club, excelling in customer service and team collaboration. Skilled in event coordination and front desk management, I effectively engage guests while maintaining an upscale environment. My analytical thinking and flexibility drive exceptional guest experiences and operational efficiency. Demonstrated expertise in fostering positive experiences for children by facilitating play, educational activities, and maintaining safety.
Overview
6
6
years of professional experience
Work History
Bartender
Lifetime Athletic Club
Sacramento
01.2026 - Current
- Mixed cocktails and beverages according to standard recipes.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with guests to create a welcoming and friendly atmosphere.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed food and beverage orders accurately and efficiently.
Facility Operations
LIFETIME
Sacramento
08.2025 - Current
- Uphold a clean facility for guests.
- Maintain a clean, welcoming, yet upscale environment.
- Interact with guests in order to ensure their satisfaction.
- Assist in important events, cleanliness, and customer satisfaction.
- Monitored facility operations and implemented corrective action when necessary.
- Assist in the needs of personal trainers, as well as their clients.
- Maintain fitness machinery standards for guests.
- Enforce the guidelines and policies of the club when they are breached.
Hospitality Staff Member
TRICKS Sacramento
Sacramento
06.2024 - Current
- Welcome, and converse with first-time families interested in our gym.
- Contacting families regarding their accounts with us.
- Answering all emails, as well as phone calls to the office.
- Walking new families through our gym membership, and helping them enroll.
- Checking in on other staff members and organizing their duties for the day.
- Working with families through any difficulties they are facing at our gym.
- Assisting in training any new office staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Managing our cash till.
- Correcting system mistakes.
- Organized engaging activities for children of various age groups.
- Facilitated group games to promote teamwork and social skills.
- Provided support to children in developing new skills through play-based learning.
Personal Babysitter
Personal Employer
Sacramento
05.2024 - 07.2024
- Supervised daily activities, ensuring safety and engagement for children.
- Communicated effectively with parents regarding children's progress and needs.
- Assisted with homework, reinforcing academic concepts in a supportive environment.
- Coordinated playdates and outings, enhancing social skills through interaction with peers.
- Communicated closely with parents regarding the needs of their children.
- Supervised outdoor playtime in parks or playgrounds.
- Prepared meals and snacks for the children according to dietary requirements.
- Provided safe transportation to and from activities and events.
- Performed light housekeeping duties such as laundry and tidying up play areas.
Server
Shake Shackk
Portland
01.2022 - 04.2022
- Bringing food to customers' tables.
- Packaging to-go orders.
- Working as a team to deliver high-quality food.
- Practicing efficiency to ensure customer satisfaction.
Photographer
Mystery Pix
Portland
08.2020 - 10.2020
- Used traditional or digital cameras along with tripods, filters and flash attachments.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Reconciled daily sales receipts with total sales at end of shift.
- Set individual sales targets with sales team, aligning with company objectives.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Cropped, manipulated, and performed color balance for final images.
- Develop film, print photos, and make digital copies of existing photos.
Carhop Server
Sonic
Portland
03.2020 - 09.2020
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Stocked supplies such as condiments, utensils, napkins, straws in designated areas.
- Served food and beverages to patrons and confirmed complete orders.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Some College (No Degree) - Women And Gender Studies
Sacramento State
Sacramento, CA05.2026
Skills
- Customer service
- Team collaboration
- Flexibility
- Analytical thinking
- Computer skills
- Front desk management
- Hospitality services
- Event coordination
- Engaging personality
- Hospitality service expertise
Accomplishments
• "Golden Heart" awarded to me by my sorority chapter in honor of my personability and ability to create a welcoming environment for all members.
• "Most families hosted and enrolled in 2024" awarded to me by TRICKS Sacramento for speaking to and signing up the most families in 2024.
• Deans Honor List nearly all present semesters of University due to my dedication to courses.
• "Most families hosted and enrolled in 2024" awarded to me by TRICKS Sacramento for speaking to and signing up the most families in 2024.
• Deans Honor List nearly all present semesters of University due to my dedication to courses.
References
References available upon request.
Languages
ASL, Elementary
Timeline
Bartender
Lifetime Athletic Club
01.2026 - Current
Facility Operations
LIFETIME
08.2025 - Current
Hospitality Staff Member
TRICKS Sacramento
06.2024 - Current
Personal Babysitter
Personal Employer
05.2024 - 07.2024
Server
Shake Shackk
01.2022 - 04.2022
Photographer
Mystery Pix
08.2020 - 10.2020
Carhop Server
Sonic
03.2020 - 09.2020
Some College (No Degree) - Women And Gender Studies
Sacramento State